Relationship Banker I - Auburn (Great Falls Plaza)

TD • Auburn, ME

7d • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by helping clients confidently pursue their financial goals through personalized solutions that support their overall financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while following TD’s risk and regulatory standards.

Based in a bank location, the role engages clients through walk-in opportunities, leads, and outbound outreach; discovers their needs and priorities; explains relevant options clearly, including features, benefits, and potential risks; and connects them to appropriate products, services, and partners. It provides ongoing guidance on TD products, services, and digital capabilities, supports mortgage inquiries and referrals, and builds long-term relationships through personalized interactions and reliable follow-up.

The position also requires accurate documentation, sound risk awareness, adherence to policies and regulations, and protection of clients and the Bank. It contributes to team success through training, collaboration, sharing best practices, and participation in performance and development activities. This position falls within the applicable definitions of Loan Originator and Mortgage Loan Originator and requires eligibility for employment with a covered financial institution and for NMLS registration. A satisfactory criminal background check and credit report check, along with required applicant statements or certifications, are required by federal law.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for registration as a registered mortgage loan originator with the NMLS under the SAFE Act and its implementing regulations.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding administrative, civil, or criminal findings by government agencies or authorities.
• Ability to perform the described physical activities, including frequent sitting and standing, occasional walking and lifting/carrying, and continuous sedentary work, multitasking, operating standard office equipment, and concentrating for long periods.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
• Engage clients with curiosity, establish the purpose of interactions, and conduct goals-based discovery to identify needs and priorities.
• Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
• Deliver personalized solutions and next steps by connecting clients to appropriate products, services, or partners.
• Execute accurately and consistently, establish follow-up, and reinforce client relationships to support long-term financial progress.
• Provide ongoing client guidance and education about TD products, services, and digital capabilities.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Provide a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving issues where possible and escalating them when needed.
• Identify opportunities to deepen client relationships and improve client outcomes, supporting acquisition, retention, and relationship growth.
• Balance client needs with risk and compliance requirements; accurately capture client information and follow policies.
• Comply with operational guidelines, AML laws, and regulatory requirements; verify client identification and maintain data integrity and required authentication and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Act in accordance with TD’s code of conduct and ethical standards, protecting clients, colleagues, and the Bank.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with team members and partners.
• Contribute to a positive, inclusive work environment and participate in performance and development activities.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Base salary and variable compensation or incentive awards, including potential eligibility for cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED