Relationship Banker I - Auburn (Great Falls Plaza)

TD Bank • Auburn, ME

5d • Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, personalized solutions, and disciplined execution while adhering to risk and regulatory standards.

The banker engages clients through walk-in opportunities, lead management, and outbound outreach; discovers client needs and priorities; explains relevant products, services, features, benefits, and potential risks; and provides next steps or referrals. The role offers ongoing guidance on TD products, services, and digital capabilities, supports everyday banking and financial wellness, and handles mortgage inquiries and referrals. It also safeguards clients and the Bank through accurate documentation, sound risk awareness, and compliance with applicable policies and regulations.

This position is classified as a Loan Originator and Mortgage Loan Originator under applicable federal law. Eligibility for employment with a covered financial institution and registration as a mortgage loan originator with NMLS are required. The role is based at a bank location in Auburn, Maine, with 40 hours listed and pay of $22.50–$29.00 per hour.

Requirements

• High School Diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding administrative, civil, or criminal findings by a government agency or authority.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary License, or ability to obtain one.

Responsibilities

• Acquire and deepen client relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct meaningful, goals-based discovery to understand client needs and priorities.
• Explain appropriate banking options, including their features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with suitable products, services, or partners.
• Execute accurately, establish follow-up, and reinforce client relationships to support long-term financial progress.
• Educate clients on TD products, services, and digital capabilities to simplify banking and support financial wellness.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Provide a welcoming, personalized client experience and resolve concerns end-to-end when possible, escalating when needed.
• Identify opportunities to improve client outcomes and grow client acquisition, retention, and relationships at the bank location.
• Balance client needs with risk and compliance requirements, accurately capture client information, and follow policies.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards, including AML requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and contribute to a positive team environment.
• Participate in performance and development activities and act in accordance with TD’s code of conduct and ethical standards.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through participation in an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED