Relationship Banker I - Quincy

TD • Quincy, MA

12d • $24 - $33 • Onsite

About The Position

The Relationship Banker I is a customer liaison who helps deliver TD’s brand promise by using financial expertise and consultative advice to address customers’ banking needs. The role supports business growth by identifying appropriate TD products and services that help customers achieve financial goals and strengthen their relationship with the bank. The banker builds customer relationships, explains banking information, recommends solutions, facilitates loan application intake, and may perform teller transactions. The position requires active NMLS registration and compliance with applicable mortgage loan originator requirements.

The role also supports store operations, risk controls, and a positive, inclusive team environment. It requires sound judgment, accurate transaction and documentation practices, active customer engagement, and collaboration with partner bankers. TD provides training and onboarding, career and development conversations, access to online learning and mentoring, and a competitive benefits package.

Requirements

• High school diploma or GED.
• At least 1 year of experience working with customers and/or in sales, or equivalent experience demonstrated through volunteering, education, or military experience.
• Must complete teller training upon hire to take customer transactions.
• Must maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).
• Must be eligible for employment with a covered financial institution under Regulation Z requirements.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.
• Demonstrated organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
• Ability to schedule and prioritize work.
• Ability to work independently and meet deadlines.
• Sound judgment and effective problem-solving skills.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller experience.
• Demonstrated ability to engage customers in conversations while educating them about products and services.
• Notary license.

Responsibilities

• Identify customer needs and recommend appropriate TD products, services, or referrals to internal partners.
• Build and nurture customer relationships through product knowledge, active listening, consultative advice, and customer outreach.
• Use customer relationship management tools to assess customer needs and identify solutions and lead-focused outbound sales opportunities.
• Resolve customer issues independently when possible and escalate when necessary.
• Discuss loan products with customers and facilitate application intake.
• Deliver customer service and advice, build trust through educational resources, provide consultative support, and advocate for customers with proactive insights and recommendations.
• Guide customer flow in the lobby, welcome customers, identify initial needs, and direct them appropriately.
• Educate customers about self-service and digital banking options based on their preferences and needs.
• May perform teller transactions, including check cashing, deposits, transfers, and withdrawals, while following fraud mitigation and operational procedures.
• Follow applicable laws, regulations, company policies, risk controls, and the Bank Code of Conduct, including requirements related to the Bank Secrecy Act and Patriot Act.
• Complete operational processes and customer documentation accurately, perform due diligence, and escalate non-standard or high-risk transactions.
• Support daily store operations and operational excellence.
• Participate as a team member, communicate relevant updates, share knowledge, collaborate with partner bankers, and make effective referrals.
• Participate in performance management, coaching, training, and professional development; seek feedback and take ownership of career development.
• Contribute to a positive, fair, equitable, diverse, and inclusive work environment and act as a TD brand ambassador.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development.
• Reward and recognition programs.
• Online learning platform and mentoring programs.
• Training and onboarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED