Relationship Banker I - Hillsdale

TD•Hillsdale, NJ

9d•$24 - $33•Onsite

About The Position

The Relationship Banker I brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve financial goals and improve their overall financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, personalized solutions, and disciplined execution while meeting TD’s risk and regulatory standards. Based in a bank location, the banker engages clients through walk-in opportunities, lead management, and outbound outreach. They conduct goals-based discovery, explain relevant options and potential risks in clear language, connect clients with appropriate products, services, or partners, and provide ongoing guidance about TD’s products and digital capabilities. The role also handles mortgage inquiries and referrals or other residential lending activities. The banker is accountable for providing a welcoming, personalized experience; addressing client concerns; growing and retaining relationships; and accurately documenting interactions. They follow company policies and applicable laws, safeguard client information, identify and escalate risk indicators, complete required training, and collaborate with colleagues and partners. This position is subject to mortgage loan originator registration and eligibility requirements, as well as required background and credit checks.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
Experience educating clients about products and services in a consultative manner.
Ability to communicate clearly and effectively with clients and colleagues.
Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
Sound judgment and problem-solving skills in client interactions.
Basic proficiency with Microsoft Office or similar workplace technologies.
Ability to complete required job-related training upon hire.
Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
Must be eligible for NMLS registration as a mortgage loan originator under the SAFE Act and applicable regulations.
Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding administrative, civil, or criminal findings by a government agency or authority.

Nice To Haves

Teller or cash-handling experience in a financial institution.
Notary license, or ability to obtain one.

Responsibilities

Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
Conduct meaningful, goals-based discovery to understand clients’ needs and priorities.
Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
Provide personalized solutions and next steps by connecting clients with appropriate products, services, or partners.
Establish follow-up and maintain personalized interactions that build long-term client relationships.
Educate clients about TD products, services, and digital capabilities to support everyday banking and financial wellness.
Engage clients on mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and participate in other residential lending activities.
Serve as the primary point of accountability for client concerns, resolving issues where possible and escalating them promptly when needed.
Support client acquisition, retention, and relationship growth by identifying opportunities to deepen relationships and improve client outcomes.
Accurately capture client information and complete operational activities in compliance with company guidelines, policies, and regulations.
Verify client identification, maintain data integrity, and follow authentication and documentation standards, including AML requirements.
Identify discrepancies, material changes, and risk indicators and escalate them according to policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Share insights, lessons learned, and best practices; collaborate with colleagues and partners; and contribute to a positive, inclusive team environment.
Participate in performance and development activities and take accountability for outcomes.