Relationship Banker I - Village 21 Branch

Regions Bank•Nashville, TN

4d•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience in person at the cash line and over the phone, while helping improve customers’ financial wellness. The role creates personal connections while processing transactions, identifies ways Regions can meet customer needs, and helps resolve customer service inquiries from start to finish. It is an opportunity for someone with prior teller, limited banking, or retail sales experience to begin a career with potential for growth and development. The successful candidate is ambitious and adaptable, communicates well, and enjoys educating customers about ways to bank when, where, and how they want. The position is based at the Village 21 branch in Nashville, Tennessee. It is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week. The role requires availability to work Saturdays as needed.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic service requests, including issuing new or replacement cards, updating information, resetting PINs, reordering checks, and resolving basic problems.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to help resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to educate customers about emerging technology and assist with their financial needs.