Sr. Relationship and Operations Manager

Carson Group•Palatine, IL

9d•Onsite

About The Position

In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It’s the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your willingness to embrace change. We serve financial advisors and investors through three entities, each headquartered in Omaha, Nebraska: Carson Wealth, Carson Coaching and Carson Partners. We provide coaching and partnership services to advisor firms – and straightforward financial advice to the investing public. We all share a common mission to be the most trusted in financial advice.

Requirements

Proficiency in Microsoft Office, including Word, Access, Excel, and Outlook required.
Strong research and problem-solving skills required.
Exceptional attention to detail required.
Ability to compile statistics and reports accurately required.
Excellent planning, organizational, project management, and time management skills required.
Ability to manage multiple projects with precision required.
Strong written and verbal communication skills required.

Nice To Haves

Bachelor’s degree in Business Administration, Accounting, Finance, or related field preferred.
Minimum of seven years of experience in financial services or banking preferred.
Knowledge of financial advisor office tools such as Orion, Goldmine, Redtail, or Salesforce preferred.
Curiosity and natural desire to learn preferred.
Desire for continual personal and professional growth preferred.

Responsibilities

Deliver client service and support that consistently exceeds expectations.
Partner with advisors as the primary operational and relationship resource to ensure seamless client experiences.
Execute actions to establish new accounts or maintain existing accounts accurately and on time.
Coordinate projects, training, and development of improved office procedures.
Manage multiple projects professionally, oversee objectives, and ensure quality control.
Provide leadership to support the success of the team, offering oversight and training to strengthen adherence to policies and enhance team performance.
Provide white-glove service to advisors and clients through proactive communication.
Serve as the primary contact with custodians and ensure compliance with periodic client review requirements.
Process new accounts, cashiering, transfers, and maintenance requests with accuracy and timeliness.
Take ownership of asset transfers to ensure seamless and timely completion.
Execute money movements per advisor or client requests while maintaining documentation and compliance standards.
Maintain accurate and complete client information in databases and systems.
Remain up to date on new operational updates and train stakeholders when needed.
Provide oversight to mentees to ensure adherence to policies regarding logs and records.
Define expectations, timelines, and deliverables for projects.
Communicate project expectations clearly to team members and management.
Assist with developing processes and procedures that enhance accuracy and streamline workflows.
Set and continually meet project expectations by delegating tasks appropriately and ensuring follow-through.
Lead regular skill and competency training sessions.
Support mentees as a subject matter expert in multiple operational areas.
Provide leadership and guidance to enhance professional growth across the team.
Research and resolve operational challenges using available tools.
Source accurate answers, identify opportunities for improvement, and implement solutions to drive efficiency.
Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives.