Relationship and Operations Associate

Carson Group•Scottsdale, AZ

About The Position

The Relationship and Operations Associate delivers ongoing client service and operational support to strengthen relationships and improve the client experience. The role partners with financial advisors as a primary operational resource, helping determine and complete the actions needed to open new accounts and maintain existing accounts accurately and on time. The associate builds familiarity with the advisor’s book of business and develops competencies to support efficient, compliant operations. Responsibilities include communicating with clients and advisors by phone, email, and in meetings; serving as a professional point of contact with custodians; processing account paperwork and money movements; maintaining accurate client records; supporting projects and workflows; and assisting with process improvements. The role also performs other duties as assigned to support departmental and organizational objectives. The company describes its culture as fast-paced, collaborative, innovative, and focused on healthy living. It maintains a tobacco-free workplace. The expected total rewards include a starting annual base salary of $55,000–$70,000, variable compensation potential, and a range of benefits.

Requirements

Proficiency in Microsoft Office, including Word, Access, Excel, and Outlook.
Strong research and problem-solving skills.
Exceptional attention to detail.
Ability to compile statistics and reports accurately.
Excellent planning, organizational, project management, and time management skills.
Ability to manage multiple projects with precision.
Strong written and verbal communication skills.

Nice To Haves

Bachelor’s degree in Business Administration, Accounting, Finance, or a related field.
At least one year of experience in financial services or banking.
Knowledge of financial advisor office tools such as Orion, Goldmine, Redtail, or Salesforce.
Curiosity and a natural desire to learn.
Desire for continual personal and professional growth.

Responsibilities

Provide professional, white-glove communication to clients and advisors through phone, email, and meetings.
Serve as a point of contact with custodians and ensure compliance with periodic client review requirements.
Prepare and process paperwork for new accounts, cashiering, transfers, and account maintenance requests.
Take ownership of asset transfers to ensure their timely and seamless completion.
Execute money movements accurately according to advisor or client requests while maintaining documentation and compliance standards.
Maintain complete and accurate client information in firm databases and systems, updating records promptly and preserving information integrity across platforms.
Follow established guidelines and collaborate with leaders and stakeholders to achieve project goals and deliverables.
Set project expectations with team members, delegate tasks appropriately, and track progress through completion.
Assist in developing procedures that increase accuracy and streamline operational steps.
Identify opportunities to simplify workflows and improve consistency.
Perform additional tasks and responsibilities as assigned by leadership to support departmental and organizational objectives.