Relationship Associate

Grameen America•Miami Gardens, FL

2d•Onsite

About The Position

The Relationship Associate is an entry-level position and the first step in a potential career path with Grameen America. The role focuses on delivering customer service, managing member relationships, conducting community outreach, and helping recruit members to support branch growth. The Relationship Associate reports to the Branch Manager. The role requires physical presence in the branch for at least three days and up to five days, depending on branch requirements. Work may also include community-based activities. The organization may change branch attendance requirements or reassign the employee to another branch within a 30–40-mile radius based on business priorities and staffing needs. Regular local travel is required for outreach and member visits.

Requirements

Bilingual proficiency in English and Spanish.
Strong customer service and communication skills.
High integrity, discipline, punctuality, and work ethic.
Ability to multitask, manage time effectively, and maintain attention to detail.
Basic numeric and problem-solving skills.
Ability to work independently and collaboratively as part of a team.
Flexibility to work varied hours, including early mornings and evenings, Monday through Friday.
Comfort using computers, smartphones, email, Zoom, and related technologies.
Willingness to learn and adapt to change.
High school diploma or equivalency preferred, or two years of relevant work experience required.
Valid driver’s license required depending on business location.
Must be legally authorized to work in the U.S.; visa sponsorship is not provided.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Conduct weekly center meetings to collect and follow up on loan repayments, share program updates, and lead educational discussions.
Build positive relationships with members to support retention and business growth.
Respond promptly and professionally to member inquiries and assist with problem solving and engagement.
Conduct in-person home verification and business visits to confirm borrower information.
Maintain high standards of service, quality, and productivity, and follow company policies and procedures.
Conduct local outreach through in-person and virtual interactions with entrepreneurs and potential members in local businesses and residential and commercial areas.
Conduct community information sessions and group training at various locations.
Recruit new members through outreach activities to meet designated membership growth targets.
Monitor member loan activity for compliance with loan criteria, disbursement guidelines, and repayment schedules.
Reconcile and accurately enter payment data into internal systems, ensuring proper documentation and required notifications.
Perform other related duties and support additional projects or priorities as assigned.