Relationship Associate

Grameen America•Maspeth, NY

2d•Onsite

About The Position

The Relationship Associate is an entry-level position and the first step in a potential career path with Grameen America. The role focuses on customer service, member relationships, recruitment, and community outreach in support of the organization’s microfinance programs for low-income women entrepreneurs. The Relationship Associate reports to the Branch Manager. The role requires physical presence at the branch at least three days and up to five days per week, depending on branch needs, and may also involve working in the community. Branch attendance requirements may change at the organization’s discretion. The employee may be reassigned to another branch within a 30–40-mile radius based on business priorities and staffing needs. Regular local travel is required for outreach and community activities. The position involves conducting center meetings, supporting members with inquiries and problem solving, making home and business verification visits, recruiting new members, monitoring loan activity, and accurately processing payment information. The employee is expected to uphold organizational policies and service standards and to assist with other duties as assigned. The role offers medical, dental, and vision insurance; paid holidays, vacation, and sick time; a 401(k) retirement savings plan; a flexible spending account; training and development; and a wellness program that includes two free coaching sessions per month. The employer does not provide visa sponsorship, and applicants must be legally authorized to work in the United States.

Requirements

Bilingual proficiency in English and Spanish.
Strong customer service and communication skills.
High integrity, discipline, punctuality, and work ethic.
Ability to multitask, manage time effectively, and maintain attention to detail.
Basic numeric and problem-solving skills.
Ability to work independently and collaboratively as part of a team.
Flexibility to work varied hours, including early mornings and evenings, Monday through Friday.
Comfort using computers, smartphones, email, Zoom, and related technologies.
Willingness to learn and adapt to change.
High school diploma or equivalent preferred, or two years of relevant work experience required.
Valid driver’s license required depending on business location.
Must be legally authorized to work in the United States; visa sponsorship is not provided.

Nice To Haves

Familiarity with Microsoft Word and Excel.

Responsibilities

Conduct weekly center meetings to collect and follow up on loan repayments, share program updates, and hold educational discussions.
Build positive relationships with members to support retention and business growth.
Respond promptly and professionally to member inquiries and assist with problem solving and engagement.
Conduct in-person home verification and business visits to verify the legitimacy and accuracy of borrower information.
Maintain high standards of service, quality, and productivity and follow company policies and procedures.
Conduct local community outreach through in-person and virtual contact with entrepreneurs and potential members at businesses and residential and commercial locations.
Conduct information sessions and group training at locations in the community.
Recruit new members to grow the program and meet designated membership growth targets.
Monitor member loan activity for compliance with loan criteria, disbursement guidelines, and repayment schedules.
Reconcile and accurately enter payment data into internal systems, maintaining documentation and required notifications.
Perform other related duties as assigned, including supporting projects and priorities that advance organizational goals.