Reinstatement Specialist

DriveTime•Fort Worth, TX

About The Position

The Reinstatement Specialist handles processes related to reinstating or redeeming vehicles after repossession. The role supports customers in understanding their available options and helps them return to the path to vehicle ownership. Specialists handle customer calls, payment negotiations, account and release administration, coordination with recovery vendors and auctions, and related processing tasks in accordance with business criteria and state requirements.

Requirements

High school diploma, GED, or equivalent certification.
Experience with Microsoft Office applications such as Excel, Outlook, and Word.
At least 3 years of experience in collections, loss mitigation, and/or financial-services complaint resolution; an associate or bachelor's degree in business or a related field may be used as a proxy for experience.
Clear, concise, and professional written and oral communication and interpersonal skills.
Strong time-management and organizational skills, with the ability to maintain a consistent, positive demeanor in a fast-paced environment.
Ability to prioritize and multitask to achieve assigned performance objectives.
Ability to use professional judgment and communication skills to resolve issues escalated by internal and external customers.
Knowledge of collection policies and procedures, including skip tracing, the Fair Debt Collection Practices Act (FDCPA), and local state repossession law.
Strong negotiation and conflict-management skills.
Self-motivation, sound decision-making, and the ability to work independently.
Accuracy, attention to detail, and productivity.

Responsibilities

Handle high volumes of inbound and outbound calls with customers whose vehicles have been repossessed, guiding them through reinstatement, redemption, or personal-property processes based on business criteria and state requirements.
Negotiate payments and offer tools to support customer reinstatement based on defined business criteria.
Complete post-reinstatement administrative tasks involving account administration and the release of vehicles or personal property to customers or third parties.
Communicate with recovery vendors and auctions to verify personal-property and vehicle-release details.
Support the end-to-end Reverse Charge Off process, including obtaining approvals, submitting requests through the internal ticketing system, emailing requests to reinstate ancillary products, and submitting requests to the Credit Bureau Inquiries Department for corrections.
Process and submit personal-property or vehicle-release paperwork to recovery vendors or auctions in a timely manner.
Monitor the payment-correction process to ensure funds are allocated to customer accounts compliantly.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance, with the company covering a sizable amount of insurance premiums.
401(k).
Company-paid life insurance.
Short- and long-term disability coverage.
Professional growth opportunities.
Tuition reimbursement.
Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums for participation in activities.
Game room and in-house gym.
Social events, company outings, personal rewards, and prizes.
Paid time off for full-time roles, including wellness days, holidays, and personal time.