Rehousing Acquisition Manager

Five Keys Schools and Programs • San Francisco, CA

17d • $70,304 - $75,000 • Onsite

About The Position

The Rehousing Acquisition Manager position reports to the Director of Rehousing Programs and is accountable for leading a team of Rehousing Coordinators in the acquisition of market-rate rental units to support individuals transitioning from homelessness or at risk of becoming unhoused. This role involves developing and executing strategic housing acquisition plans, managing a dynamic portfolio of rental properties, and providing day-to-day guidance, training, and oversight to ensure the team meets program goals and performance benchmarks. We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you are a strategic thinker with strong leadership skills and a deep understanding of the challenges faced by both unhoused individuals and local housing providers. You have a track record of effective team supervision, along with in-depth knowledge of the local rental market and housing policies. Your ability to motivate and guide a mission-driven team makes you well-suited to drive housing outcomes and foster lasting partnerships with landlords and property managers.

Requirements

• Advanced proficiency in Zoom, Microsoft Office, Google Workspace, Excel, PowerPoint and databases
• Able to maintain strict confidentiality and take all precautions when handling sensitive information
• Ability to leverage strong communication and interpersonal skills to engage a diverse group of people
• Excellent problem solving, organizing, and verbal and written communication skills
• Proficient in data analysis and report generation
• Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
• High proficiency in knowledge of housing policies and procedures, including fair housing laws
• Ability to tactfully resolve/mediate issues between landlord and tenants
• Ability to be flexible when scheduling and prioritizing of tasks
• Knowledge and understanding of fair housing laws
• Bachelor's degree in a related field (e.g., social work, housing, business) or equivalent experience
• Three years of experience in housing acquisition, landlord relations, or related fields required
• Two to three years of experience working with supportive housing programs or similar housing initiatives
• Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
• Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable

Nice To Haves

• Experience with local rental markets, city planning, public policy, and housing subsidy programs preferred
• Strong sales and negotiation skills are highly desirable

Responsibilities

• Supervise Rehousing Coordinators, including providing training, support, and performance feedback
• Oversees and supports staff in generating and utilizing leasing leads through phone outreach, internet platforms, social media, in-person engagement, and canvassing efforts
• Market program incentives to prospective landlords, property managers, and associations
• Build and maintain strong relationships with landlords, property managers, and other stakeholders
• Develop and implement housing acquisition strategies to meet program goals and objectives
• Oversee account management and offer continuous support to property providers; encourage and nurture repeat business opportunities
• Collaborate with the Finance Department to ensure that monthly rental subsidies are accurate and distributed in a timely manner
• Periodically audit property data in the internal database system to ensure it is accurately maintain and up to date
• Oversee and manage a portfolio of rental units, ensuring compliance with program requirements and landlord agreements
• Collect, analyze, and report on housing acquisition data to track progress and identify areas for improvement.
• Design, implement and produce reports and workflow systems to better optimize acquisition strategies and program operations
• Effectively deliver presentations and communicate program information to both internal teams and external stakeholders
• Identify and resolve issues related to housing acquisitions, working with landlords, case managers, and other stakeholders
• Other duties as assigned

Benefits

• Very low monthly costs for medical, dental, and vision insurance
• Generous time off
• Various pre-tax flexible spending accounts
• Retirement account 403(b)
• Annual reimbursements up to $100 towards gym membership, smoking cessation, and weight loss programs
• Annual athletic event participation and annual massages are reimbursed up to $50
• Company-paid benefits, including free wellness-related apps, an Employee Assistance Program, and a comprehensive mental health care platform, are available to you and your dependents
• Ongoing professional development opportunities including conferences, staff development training, and coaching plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager