Rehabilitation Check-in/out Clerk

Louisiana Orthopaedic Specialists•Lafayette, LA

7d•Hybrid

About The Position

This role involves managing patient check-in and check-out processes within a rehabilitation department. Key responsibilities include communicating with patients, scheduling appointments, confirming future appointments, and handling patient payments and benefits information. The position also requires collaboration with rehabilitation staff, maintaining patient records, and assisting with administrative tasks to ensure quality patient care and satisfaction.

Requirements

High school diploma or GED required.
Knowledge of computer systems and EMR software.
Knowledge of phone systems.
Knowledge of rehabilitation terminology and insurance/payor rules and regulations.
Knowledge of referral processes and patient eligibility.
Skill in effectively communicating with patients and staff.
Skill in using a computer system/EMR.
Skill in accurate documentation of work.
Ability to establish/maintain effective working relationships with patients, providers, and staff.
Ability to communicate clearly in verbal and written form.
Ability to be a resource to patients and staff.
Manual dexterity using a calculator and computer keyboard.
Ability to lift 25 lbs.
Demands of occasional kneeling, squatting, and overhead lifting.
Must read the LOS employee handbook and sign acknowledgement receipt.
OSHA Requirements and training.
Adherence to LOS OIG Compliance Program.

Nice To Haves

Bachelor’s degree preferred.
One year of experience in out-patient rehabilitation preferred.

Responsibilities

Communicating with patients and scheduling patient appointments.
Confirming future appointments and performing phone confirmation of next day evaluations.
Communicating visit costs to patients and explaining patient benefits.
Collecting patient payments and batching collections at the end of the day.
Communicating with rehabilitation staff and therapists to clarify referral requests and scheduling needs.
Collecting and verifying patient demographics and insurance information.
Pulling in-take packets for the following day.
Scanning documents into EMR as needed.
Assisting the Rehabilitation Front Office Supervisor in special projects.
Answering incoming Rehabilitation Department phone calls and checking faxes.
Assisting in maintaining goals for quality patient care, patient satisfaction, and treatment compliance.
Managing patient cancellations per department protocol, including scheduling from a waitlist.
Assisting in creating new patient charts.
Confirming DME proof of delivery and ABN documents.
Scheduling progress notes due.
Maintaining patient confidentiality.
Demonstrating current competencies for the job position.