Rehabilitation Assistant - Clinton
About The Position
Iowa Vocational Rehabilitation Services (IVRS), within Iowa Workforce Development, is hiring a Rehabilitation Assistant for its Clinton branch office. The role supports individuals with disabilities as they pursue meaningful employment and greater independence, guiding candidates from initial referral through job placement and retention. It combines direct participant support, job-readiness training, employer coordination, case management, documentation, and office operations. The position is based at 240 N Bluff Blvd, Suite 102, Clinton, Iowa. The schedule is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. Hybrid telework and alternate work schedule opportunities may be available after six months of employment and completion of training. New State of Iowa employees are expected to start at $18.32 per hour, or $38,105.60 annually. Applicants must pass a criminal background check conducted by the Iowa Department of Public Safety. The State of Iowa participates in E-Verify, and applicants for employment with the Iowa Department of Workforce Development must not have a current, ongoing Iowa Workforce Development overpayment balance unless they have a payment plan in place.
Requirements
- Meet at least one of the following minimum qualification requirements: two years of full-time human services work involving customer service, public contact to compile or provide information about services, organization or management of confidential information, or appointment scheduling.
- Alternatively, have two years of full-time work experience as a legal assistant or paralegal, medical office assistant, or job coach.
- Alternatively, have a combination of two years of education and qualifying full-time experience; 30 semester hours of accredited college or university coursework equals one year of full-time experience.
- Alternatively, have current, continuous experience in the state executive branch that includes 18 months of full-time direct client or customer service in a clerical or administrative support capacity.
- Strong interpersonal and communication skills.
- Passion for helping others succeed.
- Organizational and time-management skills.
- Problem-solving and conflict-resolution skills.
- Attention to detail and accuracy.
- Customer-service mindset.
- Adaptability and initiative.
- Pass a criminal background check conducted by the Iowa Department of Public Safety.
Responsibilities
- Welcome job seekers and explain available programs and services.
- Assist applicants with referrals and applications, coordinate intake appointments, and lead orientations.
- Facilitate Job Seeking Skills Training, Job Club sessions, and mock interviews.
- Conduct intake interviews, complete required documentation, and explain program services, rights, responsibilities, and expectations.
- Build supportive relationships, coach workplace behaviors, provide individualized guidance, and monitor participant progress.
- Deliver job-search training and help candidates secure employment.
- Communicate with employers about hiring needs, concerns, and workplace issues.
- Accompany candidates to interviews, provide limited on-the-job coaching, observe performance, identify skill gaps, and support job retention.
- Collaborate with counseling staff and employers on progress reviews and job maintenance.
- Maintain accurate case records and process releases, verifications, correspondence, and case notes.
- Track services in case-management systems and meet regulatory deadlines.
- Greet visitors, answer calls, direct inquiries, manage scheduling and cancellations, and update records.
- Participate in team meetings and provide backup support for office operations.
- Communicate with clients to gather information, manage cases, and build rapport.
- Review information for accuracy, determine eligibility, and request additional documentation as needed.
- Prepare and maintain case records, reports, correspondence, and digital files using computer systems.
- Enter, track, and manage data using Microsoft Office and internal databases.
- Provide clerical and case-management support to staff and support daily office operations.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid holidays, including nine paid holidays
- Vacation leave
- Sick leave with no cap on accrual
- IPERS retirement package
- Optional deferred compensation retirement plan
- Flexible Spending Accounts for medical and dependent care
- Free life insurance, with the option to purchase additional coverage
- Free long-term disability insurance, with the option to purchase additional coverage
- Employee Assistance Programs
- Discount programs
- Flexible working environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
