Rehabilitation Assistant/ Clinic Experience Associate
About The Position
CBI Health is Canada's leading community healthcare provider with a national interdisciplinary network of over 2,500 healthcare staff and professionals. They are seeking a dynamic Rehabilitation Assistant for their London clinics who is interested in personal and professional growth. This casual role involves shared administrative support functions in a team environment and assisting Physiotherapists with their caseloads. The ideal candidate is dynamic, versatile, energized by a busy schedule, and possesses strong computer, analytical, and organizational skills with a proven ability to meet timelines.
Requirements
- A Kinesiology degree or PTA/OTA diploma
- Exceptional interpersonal and customer service skills
- Strong critical thinking and time management skills
- Excellent communication and computer skills
- The ability to work under pressure and to take and follow direction
- The ability to work independently as well as in a team environment
- Strong organizational skills
Responsibilities
- Act as a liaison between the client and the Physiotherapist
- Assist with the Physiotherapist’s caseloads
- Assemble chart packages and bar-code charts for offsite storage
- Process and perform clerical audits for discharged patient charts
- Maintain a presentable/organized clinic and ensure that the gym area is free of obvious safety hazards
- Create a welcoming environment for clients, guests, team members and stakeholders
- Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquiries promptly and always within 24 hours
- Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
- Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the the team so everyone is aware
- Demonstrate superior customer service
- Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
- Maintain confidentiality of client records and personal and personal health information at all times
- Facilitate effective flow within the clinic
Benefits
- Training and mentoring from a national network of experts
- Competitive compensation with comprehensive benefits and rewards package
- Group health, dental and vision benefits, paid 100% by the employer
- Flexible hours, which allow work-life balance and focus on quality of life
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
