Rehab Tech - PT Scheduler

Presbyterian Healthcare Services•Albuquerque, NM

6d•$16 - $23•Onsite

About The Position

Provides exceptional patient experience for each patient case. Accuracy in scheduling is paramount in performance. Uses advanced visit types in a multi-disciplinary specialty. 100% validation prior authorizations/certifications/referrals are in place PRIOR to treatment. Perform non-clinical patient and family education. Coordinate admission paperwork when applicable. Responsible for the basic cleaning and upkeep of the Rehab Department. Assists therapists with patient care and other departmental duties. May include coverage in inpatient, outpatient, and aquatics settings. Independently lead community members in aquatics and wellness classes (CDS only). Other duties as assigned.

Requirements

High school or equivalent.
Short-term training in Medical Terminology.
Experience in a healthcare office or clinic setting with significant clinician interaction preferred.
Must pass Epic trainings for rehab tech and scheduling positions.
Requires strong organizational skills.
Must be able to function under pressure while maintaining professionalism.
Working knowledge of CPT and ICD-10 coding.

Nice To Haves

Prefer Proficiency in prior authorization/certification/referral process.

Responsibilities

Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
Ability to manage conflict and appropriately request the help of a supervisor when needed.
Round with patients waiting to insure their comfort and to inform of delays when applicable.
Performs the patient scheduling process and validates accurate patient demographics.
Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses.
Meet 1 on 1 with patient to schedule invasive procedures in or out patient.
Advised patient and patient families of non-clinical instruction.
Develop and maintain a positive relationship with other departments/personnel.
Follow protocols for scheduling such as utilizing assigned block time.
Assists therapists/assistants with patient care and other departmental duties.
Performs other patient care procedures under the guidance of a licensed clinician.
Must demonstrate knowledge of the principles of growth and development over the life span of patients served.
Able to prioritize appropriately and escalate concerns to appropriate licensed clinician/management team.
Understands indications, contraindications, physiological effects and application of all modalities appropriate.
Basic knowledge of medical terminology, anatomy, modalities pertinent to the rehab setting.
Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments.
Coordinates advanced scheduling guidelines to include surgeons, resources, proctors, etc.
Pass annual competency exam for all areas of responsibility.
Attend department and organizational meetings.