Rehab Tech-PT Scheduler-ABQ

Presbyterian Healthcare Services • Albuquerque, NM

2d • $16 - $23 • Onsite

About The Position

Provides exceptional patient experience for each patient case. Accuracy in scheduling is paramount in performance. Uses advanced visit types in a multi-disciplinary specialty. 100% validation prior authorizations/certifications/referrals are in place PRIOR to treatment. Perform non-clinical patient and family education. Coordinate admission paperwork when applicable. Responsible for the basic cleaning and upkeep of the Rehab Department. Assists therapists with patient care and other departmental duties. May include coverage in inpatient, outpatient, and aquatics settings. Independently lead community members in aquatics and wellness classes (CDS only). Other duties as assigned.

Requirements

• High school or equivalent.
• Short-term training in Medical Terminology.
• Experience in a healthcare office or clinic setting with significant clinician interaction preferred.
• Proficiency in prior authorization/certification/referral process preferred.
• Must pass Epic trainings for rehab tech and scheduling positions.
• Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments.
• Coordinates advanced scheduling guidelines to include surgeons, resources, proctors, etc.
• Requires strong organizational skills.
• Must be able to function under pressure while maintaining professionalism.
• Working knowledge of CPT and ICD-10 coding.
• Pass annual competency exam for all areas of responsibility.
• Attend department and organizational meetings.

Responsibilities

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Round with patients waiting to insure their comfort and to inform of delays when applicable.
• Performs the patient scheduling process and validates accurate patient demographics.
• Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses.
• Meet 1 on 1 with patient to schedule invasive procedures in or out patient.
• Advised patient and patient families of non-clinical instruction.
• Develop and maintain a positive relationship with other departments/personnel.
• Follow protocols for scheduling such as utilizing assigned block time.
• Assists therapists/assistants with patient care and other departmental duties.
• Performs other patient care procedures under the guidance of a licensed clinician.
• Must demonstrate knowledge of the principles of growth and development over the life span of patients served.
• Able to prioritize appropriately and escalate concerns to appropriate licensed clinician/management team.
• Understands indications, contraindications, physiological effects and application of all modalities appropriate.
• Basic knowledge of medical terminology, anatomy, modalities pertinent to the rehab setting.
• Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center.
• Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test, alerting stake holders (patient, patient representative, OR, etc) if a breakdown occurs.
• Formulates complete and accurate messages and routes to the appropriate Epic in-basket pool or staff to support operational aspects of patient care.
• Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records.
• Comprehend quality service connection to patient satisfaction and reimbursement.
• Perform confirmation calls when applicable to include directions and instructions as required by the visit type.
• Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic management or Clinician to alert the clinical team.
• Assist in any manner the clinic team directs.
• Ensure Clinic area, check out area, waiting area and walkways are clear of any unnecessary items and are clean and neat. Report any concern that may create a safety issue.
• Responsible for the basic cleaning and upkeep of the Rehab Department.
• Appointment reminder calls.
• Rescheduling.
• Evaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelines.
• Works with Clinicians and Rehab management to maximize schedule effectiveness.
• Willingness to work in a positive manner to assist in development of new programs.
• Participate in environmental rounding as needed.
• Restock rooms and gym area with linens and supplies.
• Maintain routine service logs for department equipment.
• Maintain supply inventory, monitoring expiration dates and placing orders as requested.
• May perform time keeping duties.
• Other duties as assigned.
• Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.

Benefits

• Medical
• Dental
• Vision
• Short-term and long-term disability
• Group term life insurance
• Optional voluntary benefits
• Wellness rewards program (gift cards, wellness challenges, webinars, preventive screenings)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED