Rehab Systems and Clinical Innovation Manager

Signature HealthCARE, LLC•Jeffersontown, KY

About The Position

The Rehab Systems and Clinical Innovation Manager supports and optimizes technology systems used by Signature Rehab while leading implementation and expansion of clinical innovation programs and assigned departmental projects. The position serves as a liaison among Rehab Operations, Information Technology, facility leadership, facility rehabilitation teams, and external technology partners. It provides subject matter expertise for designated platforms, helps resolve system issues, identifies workflow improvements, and facilitates technology implementations and operational initiatives. The role also provides project management support for small-to-medium departmental initiatives, organizing projects and supporting their effective implementation and monitoring through completion. It partners with Rehab leadership to evaluate, pilot, implement, and sustain technology-enabled clinical programs and to transition successful pilots into standardized operational practice.

Requirements

Demonstrated experience working with healthcare software, information systems, or technology-supported operational processes.
Demonstrated project-management, organizational, and implementation skills.
Strong analytical, critical-thinking, and problem-solving abilities.
Ability to investigate problems, identify root causes, and develop practical solutions.
Strong written and verbal communication skills.
Ability to communicate effectively with clinical, operational, technical, and executive audiences.
Strong customer service orientation and ability to work effectively with users with varying levels of technical proficiency.
Equivalent relevant education and experience may be considered.

Nice To Haves

Bachelor’s degree in healthcare, Information Technology, Business, Project Management, or a related field preferred.

Responsibilities

Serve as the primary Rehab subject matter expert for designated clinical, operational, workforce, and technology systems, including Rehab EMR; support system functionality, workflows, user questions, issue resolution, and training.
Manage and respond to Rehab help desk inquiries through telephone, email, remote support, and facility visits as appropriate.
Investigate reported system issues, identify root causes, test solutions, coordinate implementation, and escalate issues to Information Technology or vendors through resolution.
Monitor recurring support issues and develop strategies to improve system configuration, workflows, education, and user resources.
Develop and maintain system documentation, FAQs, job aids, workflows, checklists, implementation tools, and other user resources.
Coordinate with Information Technology, Rehab leadership, vendors, and other stakeholders to evaluate, test, implement, and roll out upgrades, enhancements, applications, emerging rehabilitation technologies, and other technology changes.
Collaborate with department leaders to redesign technology-related processes and workflows to improve efficiency, usability, compliance, and operational outcomes.
Develop and provide training and communications about Rehab applications, technology changes, system updates, new workflows, and recurring support needs.
Partner with Rehab leadership to implement, expand, and sustain technology-enabled clinical innovation programs, including transitioning successful pilots into standardized operational practice.
Develop structured implementation plans for assigned programs and projects, defining scope, timelines, milestones, responsibilities, deliverables, training and communication requirements, resources, dependencies, and success measures.
Support rollout of established programs to new departments, facilities, regions, or other designated areas through structured implementation plans.
Monitor implementation progress, identify barriers and risks, coordinate corrective actions, and provide ongoing support to promote adoption, consistency, and sustainability.
Gather feedback from clinicians, operational leaders, and end users and assist leadership in evaluating utilization, adoption, outcomes, and improvement opportunities.
Participate in pilots and evaluations of emerging rehabilitation technologies, tools, and clinical solutions, and assist with standardizing successful initiatives.
Manage assigned small-to-medium Rehab projects from planning through implementation and completion, including scope, timelines, milestones, deliverables, responsibilities, action items, and success measures.
Manage multiple concurrent priorities while maintaining quality, organization, follow-through, and established timelines.
Meet the stated physical and sensory requirements and work in the described environment.
Identify and participate in process improvement initiatives that improve customer experience, workflow, or the work environment.