Rehab SVC Supv 2

University of California, San Francisco•San Francisco, CA

About The Position

This role supervises rehabilitation staff, including therapists in physical therapy, occupational therapy, speech therapy, or audiology, and may also supervise rehabilitation support staff. It oversees rehabilitation service operations, staff performance and productivity, clinical workflows, scheduling, work assignments, and compliance with policies and procedures. The supervisor advises the unit and administration, resolves or escalates clinical, program, and operational issues, and supports efficient use of department resources. The position works as part of an interdisciplinary healthcare team across the continuum of care. It contributes to patient-care improvements, staff development, recruitment, training, competency assessment, and operational initiatives. Skilled therapy may also be provided to patients in the designated setting as needed, typically for less than 50% of the time.

Requirements

Demonstrated subject-matter knowledge of a therapy discipline: occupational therapy, physical therapy, or speech-language pathology.
Ability to apply discipline principles in the designated setting to ensure operations meet regulatory standards.
Minimum five years of general outpatient experience.
Minimum one year of prior experience as a supervisor or clinical leader.
Minimum 150 hours of related clinical and/or professional coursework, including lecture and lab.
Demonstrated leadership skills in training, mentoring, and guiding employees in discipline-specific techniques.
Ability to motivate and inspire staff to improve patient-care services.
Ability to cooperate actively and support the work of others.
Ability to prioritize effectively and meet deadlines in a complex, challenging environment.
Ability to develop and maintain cooperative working relationships with assigned staff, patients, and interdisciplinary team members involved in rehabilitation care plans.
Ability to evaluate issues and identify solutions within defined procedures and policies.
Demonstrated problem-solving and critical-thinking skills.
Excellent verbal and written communication skills for communicating with patients and healthcare-team members across the continuum of care.
Ability to actively listen, persuade, advise, and counsel.
Bachelor’s degree in a related area and/or equivalent experience or training.
Possession of, or proven eligibility for, licensure in California in the related clinical discipline.
Current Basic Life Support certification from the American Heart Association.

Nice To Haves

Solid knowledge of medical center, HR, and UC policies and processes.
Knowledge of and ability to monitor compliance with relevant federal, state, and local rehabilitation patient-care and equipment-management laws and regulations.
Prior clinical and/or leadership experience in an academic medical center.
Ability to organize assigned staff and unit operations efficiently and effectively.
Prior experience working on an interdisciplinary health provider team.
Knowledge of the organization’s patient-care documentation technology, including the ability to teach others, recommend and oversee improvements, and troubleshoot issues.
Prior experience with Epic clinical documentation, billing, and scheduling tools.
Master’s or doctorate degree in a clinical discipline.
Formal professional board or specialty certification in a clinical specialty area.

Responsibilities

Supervise rehabilitation therapy aides, support staff, and/or licensed rehabilitation therapists providing diagnostic and therapeutic patient care.
Monitor staff utilization and productivity and monitor patient progress.
Oversee rehabilitation services operations, enforce clinical workflows, ensure compliance with procedures, coordinate staff scheduling, and establish work assignments.
Counsel staff on communicating test results and treatment objectives or methods to patients’ families, applying rehabilitation specialty techniques, and using new technology.
Provide input on standards for diagnosing and treating patients.
Participate in implementing patient-care improvement initiatives and new clinical workflows.
Analyze data and feedback to identify ways to improve patient satisfaction and clinical outcomes.
Report to management on patient-care activities and treatment-area operations.
Monitor equipment inventory, recommend appropriate supplies, and identify better equipment.
Assist with resource administration by supervising assigned staff’s use of resources.
Suggest operational improvements that increase efficiency and contain costs.
Communicate across the multidisciplinary healthcare team to support patient care and collaborate on patient-care or business-operation improvements.
Participate on multidisciplinary teams and department committees.
Coordinate information with patient finance departments to support accurate patient coding and billing.
Participate in recruiting and conduct new-employee orientation.
Recommend staffing and budget changes to support efficient rehabilitation services operations.
Evaluate performance and competency and define development goals aligned with rehabilitation service goals.
Train rehabilitation therapists on therapy techniques and regulations.
Mentor and coach staff in professional goals and areas for growth.
Consult with rehabilitation leaders on performance-improvement strategies.
Assist management with coordinating staff development, training, and competency assessment.
Coordinate implementation of special projects or programs.
Facilitate in-service training on rehabilitation therapy for healthcare staff.
Communicate and collaborate with care coordination, referral management, patient finance, and other departments.
Provide skilled therapy intervention to patients in the designated setting as needed, typically less than 50% of the time.