Rehab Department Coordinator

Mass General Brigham•Newton, MA

8d•Onsite

About The Position

Provides administrative support to unit-based and hospital-wide clinicians and staff in an outpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with rehab clinicians to coordinate the day-to-day patient flow including communication to key players regarding patient Evaluations, and follow-up appointments. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department.

Requirements

High School Diploma or Equivalent required
administrative support experience 2-3 years preferred
Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
Proficiency in MS Office.
Ability to proofread and edit written documents.
Ability to use phone system.
Managing one's own time and the time of others.
Strong verbal & written communication skills.
Strong interpersonal, written and oral skills.
Ability to use standard office equipment.
Familiarity with medical terminology.

Nice To Haves

Associate's Degree Related Field of Study preferred
Unit Coordinator Certification - National Association of Health Unit Coordinators, Inc. preferred

Responsibilities

Performs clerical and other duties to assist in the general administration of the rehab unit.
Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
Receives, prioritizes, organizes and manages information at the front office, and throughout the department.