Rehab Department Aide

Sullivan County Community Hospital•Sullivan, IN

2d•Onsite

About The Position

The Rehab Department Aide assists with the daily operations of the rehabilitation department, focusing on both clerical duties and patient care support. This role requires adherence to behavioral expectations, efficient completion of administrative tasks, and a commitment to patient satisfaction and departmental goals. The position involves maintaining a clean and organized work environment, preparing treatment areas, and assisting with equipment maintenance.

Requirements

Nurse Assistant training required
One or more year’s previous experience
Basic awareness of physical medicine and patient care protocols
Reads and communicates effectively in English
Possesses strong written and verbal skills
Demonstrates knowledge of basic math skills
Exhibits professionally appropriate telephone communication skills
CPR certification

Responsibilities

Answers department phone promptly using proper telephone etiquette and communicates all information accurately and appropriately.
Completes patient registration in a timely and accurate manner.
Contacts insurance companies for verification of benefits and therapy coverage.
Initiates prior authorization for treatment when appropriate.
Schedules outpatient therapy appointments with therapist oversight.
Monitors clerical supply inventory.
Performs required department cleaning procedures as needed.
Demonstrates effective time-management and multi-tasking skills.
Clean and maintain therapy equipment and treatment areas.
Follow all safety and infection control procedures.
Preparation and clean up of patient treatment areas.
Monthly cleaning tasks, hydrocollators, and staff refrigerator.
Check vitals as needed.
Maintains hours worked within budget.
Promotes excellence in patient satisfaction scores with scripting, capturing of patient emails, and discussions with patients about the overall importance and protocol of Press Ganey surveys.
Promotes a professional, friendly, and competent demeanor when interacting with patients, families, and coworkers.
Consistently complies with established Behavioral Expectations.