Rehab Clerical Aide

Advocate Health and Hospitals Corporation•Lake Geneva, WI

15h•Onsite

About The Position

This full-time position supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department. The role involves direct patient contact activities under the supervision of a licensed provider, such as patient positioning and transfers, preparation and application of therapeutic modalities, follow-through on routine patient exercises, and assisting with crutch walking and gait training. The aide improves therapist efficiency by starting patient treatments during overlaps and utilizing other problem-solving strategies. They communicate effectively with patients and therapists, anticipate needs, and convey patient status changes and responses to treatment to the appropriate therapist. The position also handles registration, scheduling, cashiering, admitting, and follow-up of patients to ensure efficient and courteous care, coordinating appointments with other areas or physician offices as needed. Clerical duties include answering phones, taking messages, transferring calls, greeting, registering, and scheduling patients, billing, faxing, photocopying, assembling medical records, and processing mail. The aide reviews therapy orders in the electronic medical records system, maintains department files, processes billing/reimbursement forms, and completes insurance verifications and authorizations, tracking reauthorizations. They monitor the therapy environment to ensure patient experience standards are met, order, stock, and organize therapy equipment and supplies, and manage linens. The role involves monitoring and troubleshooting department office equipment, cleaning and disinfecting gym/treatment areas and equipment according to standards, and performing routine maintenance/safety checks. Travel may be required, exposing the incumbent to road and weather hazards.

Requirements

Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.
High School Graduate.
Typically requires 1 year of experience in health care, public relations or health care education.
Demonstrated customer service skills.
Strong communication and organizational skills.
Ability to engage people in a warm and positive way.
Intermediate computer skills including experience with word processing, spreadsheet software, data entry and keyboarding.
Must sit, stand, walk, squat, bend, twist, kneel, and reach above shoulders throughout the workday.
Must be able to lift up to 50 lbs. from floor to waist.
Must be able to lift up to 10 lbs. from waist to overhead.
Must be able to lift and carry up to 40 lbs. at waist height a reasonable distance.
Must be able to push/pull with 30 lbs. of force.
Must be able to perform a sliding transfer of 150 lbs. with a second person present.
Must have functional speech, hearing, and sight.
Ability to wear protective clothing as needed.
Operates all equipment necessary to perform the job.

Responsibilities

Supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department.
Performs direct patient contact activities under the supervision of the licensed provider such as patient positioning and transfers, preparation and application of therapeutic modalities, follow through on routine patient exercises or start up on exercise equipment, assisting with crutch walking and gait training.
Improves therapist efficiency by starting patient treatments when patients are overlapped and utilizing other problem solving strategies.
Communicates well with patients and therapists, anticipates patient and therapist needs and conveys patient concerns, status changes and response to treatment with the appropriate therapist.
Performs registration, scheduling, cashiering, admitting and follow-up of patients to ensure they are cared for in the most efficient and courteous manner.
Coordinates patient appointments with other areas or physician offices as needed.
Performs reception/clerical duties which includes answering phones, taking messages, transferring calls, greeting, registering and scheduling patients, billing, faxing, photocopying, assembling patient medical records, opening, sorting and routing incoming mail.
Reviews therapy orders in the electronic medical records system and ensures patients are routed appropriately.
Maintains department files, binders, records, logs, etc.
Processes billing/reimbursement forms and other department records.
Completes insurance verifications and authorizations.
Tracks and follows up on need for reauthorizations.
Monitors the therapy environment to ensure it meets patient experience standards.
Orders, stocks, and organizes therapy equipment and supplies.
Stocks and disposes linens as appropriate.
Monitors department office equipment and troubleshoots minor problems.
Cleans and disinfects gym/treatment areas, equipment, tables, wheelchairs, walkers, pool, hydrotherapy unit, etc. according to established standards.
Performs routine maintenance/safety checks and completes work orders.