Rehab Associate (Part-Time)

Premier Health•Tipp City, OH

15h

About The Position

The Rehab Associate supports the operational and financial functions of the rehabilitation department. Responsibilities include financial counseling; explaining co-pays, deductibles, and patient liabilities; educating patients and families about financial assistance; scheduling and registration; collecting and validating demographic and financial information; verifying insurance benefits; generating ABNs; reviewing orders for compliance; completing MSP forms and required consents; and arranging ordered PT, OT, and speech therapy services. The role obtains and tracks pre-certifications and Medicare Plan of Care certifications, monitors insurance benefits and authorizations, and collects payments for self-pay services and programs. The Rehab Associate also performs clerical and reporting tasks, reviews billing reports for errors, assists with denial review and departmental projects, and helps ensure compliance with regulatory requirements, policies, contracts, and billing standards. The position includes clinical support duties to help maintain patient safety, retrieve and return equipment, and keep the work environment clean, organized, and supplied. The Associate contributes to quality improvement, departmental productivity, and a positive patient experience while protecting patient confidentiality and privacy.

Requirements

High school completion or GED.
No prior job-related work experience is required.
Proficiency with Windows-based computer technology, including keyboarding and typing.
Ability to perform varied tasks and adapt to assignments that change on short notice.
Ability to multitask amid frequent interruptions.
Ability to learn and use multiple software and hardware products.
Excellent verbal, listening, and written communication skills.
Ability to maintain a professional demeanor in stressful situations.
Ability to use machinery typically found in a business office environment.
Mathematical aptitude to make contractual calculations and estimate patient financial obligations.
Ability to build productive relationships, work as part of a team, and maintain confidentiality.
Dependability, flexibility, and adaptability to change.
Strong organizational skills and attention to detail.
Ability to understand basic medical terminology.
Ability to comply with patient privacy, safety, infection prevention, organizational, and regulatory policies and standards.

Nice To Haves

Associate degree, preferably in healthcare or a related business field.
Typing proficiency of 30 words per minute.
Medical Terminology Certification.
One to three years of job-related experience, preferably in customer service, general clerical or office work, a hospital, medical office or clinic, or an insurance company; applicable coursework may substitute for previous work experience.
At least one year of experience in a hospital, medical office or clinic, or insurance company.
Knowledge of third-party collections, registration, billing, and contracts.

Responsibilities

Perform accurate and efficient patient registration, scheduling, check-in and check-out, and organization of therapists’ schedules.
Validate demographic, financial, and other information required for regulatory and billing compliance.
Verify insurance eligibility and benefits, explain patient financial liabilities, and collect payments for self-pay services and programs.
Obtain and track pre-certifications and Medicare Plan of Care certifications; monitor insurance benefits, visit limits, authorizations, prescriptions, Medicare Cap amounts, and therapist updates.
Complete and document required forms, including ABNs, financial assistance applications, privacy notices, consents, and annual demographic information.
Review orders for compliance and support placement of ordered PT, OT, and speech therapy services.
Perform clerical work such as photocopying, faxing, answering phones, paging staff when needed, data entry, and filing.
Handle correspondence, telephone calls, and messages.
Create, produce, and distribute reports and projects, including statistics, productivity, physician referrals, cancellations and no-shows, PI, and annual reports, using BOE and EPIC as needed.
Review daily billing reports and patient charges for potential errors or discrepancies.
Assist managers in reviewing denial reports and identifying root causes to reduce denials.
Use required patient registration machinery, including WOWs, eSignature pads, and patient kiosks.
Assist therapy staff with patient care activities, support patient safety, and obtain and return equipment.
Maintain expected productivity and accuracy, including pre-registration and daily completion of patient work queues.
Maintain cleanliness of the environment and equipment and maintain appropriate department supply levels.
Participate in service performance improvement activities and maintain department policy and procedure manuals and file management as needed.
Coordinate meetings, schedules, calendars, and special events as needed.
Provide excellent customer service, support patient satisfaction, and help ensure a positive patient experience.
Pass required hospital and department competencies and related testing and apply them in daily work.
Maintain patient confidentiality and comply with organizational, regulatory, professional, infection prevention, and safety requirements.