REGULATORY SPECIALIST II - 42005595

State of Florida • Tallahassee, FL

6d • $41,000 - $48,500

About The Position

The Regulatory Specialist II works in the Florida Department of Agriculture and Consumer Services, Division of Licensing, responding to inquiries and assisting applicants, licensees, agency owners, law enforcement personnel, tax collector employees, investigators, and division staff with licensing requirements and procedures. The position interprets policies, procedures, applicable Florida statutes, and reciprocity rules to determine eligibility and required actions for initial and renewal applications.

The role reviews applications, investigative and verification reports, fingerprint analyses, and other supporting documents; requests additional documentation when needed; and enters and maintains information in the Electronic Document Management System (EDMS). It also provides customer service by telephone, email, correspondence, fax, and live chat, including handling complex calls about administrative complaints, suspensions, and final orders. The position reviews, indexes, routes, and organizes scanned documents to support accurate storage, retrieval, and workflow. A background screening, including fingerprinting, is required as a condition of employment.

Requirements

• High school diploma or equivalent and five years of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations, or investigations; an equivalent combination of education and experience totaling five years may substitute.
• Alternatively, a bachelor's degree from an accredited college or university and one year of professional or nonprofessional experience in administrative work, regulatory work, consumer complaint program work, interviewing, business administration, customer or public relations, or investigations.
• Knowledge of principles and techniques of effective communication.
• Ability to review data for accuracy and completeness.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of basic computer operations.
• Knowledge of Chapter 493 and section 790.06, Florida Statutes.
• Successful completion of a background screening, including fingerprinting, as a condition of employment.
• Applicants must complete all Candidate Profile fields, including work history, duties and responsibilities, hours worked, supervisor, and formal education; responses to qualifying questions must be verifiable in the profile.

Responsibilities

• Respond to telephone, email, paper correspondence, and fax inquiries about statutory and procedural eligibility requirements for initial and renewal applications.
• Interpret policies, procedures, applicable Florida statutes, and reciprocity requirements.
• Review applications, investigative reports, verification reports, fingerprint analyses, and related documents to determine actions required to process applications and renewals.
• Use integrated software packages to request and direct research needed to resolve licensing problems.
• Provide online customer service through live chat and capture and route chat transcripts for storage and retrieval.
• Answer complex legal calls regarding administrative complaints, suspensions, and final orders.
• Answer the tax collector program assistance phone line and support tax collector employees with program-related issues.
• Assist applicants, licensees, agency owners, law enforcement personnel, and division personnel with licensing requirements and procedures.
• Advise applicants of actions needed to continue the application or renewal process and request additional documentation when necessary.
• Enter data and maintain records and statistics using the Electronic Document Management System (EDMS).
• Review scanned documents for eligibility before entering them into EDMS; index electronic documents for storage and retrieval.
• Operate computer peripheral hardware for EDMS production and production control.
• Organize scanned-document workflow and distribute documents to designated state or division work units.
• Compose general and live-chat correspondence addressing questions, problems, and status inquiries about applications and renewals.
• Communicate verbally, through live chat, and in writing with applicants, licensees, law enforcement personnel, and department investigators about licensing requirements and procedures.
• Perform other related duties as required.

Benefits

• Annual and sick leave benefits
• Nine paid holidays and one personal holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and supplemental insurance
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED