REGULATORY SPECIALIST II - 64080555

State of Florida • Tallahassee, FL

1d • $34,760 • Onsite

About The Position

The Regulatory Specialist II works in a professional administrative setting for the Bureau of Health Care Practitioner Regulation within Florida’s Department of Health. The position supports the licensing and regulation of health care professionals, helping ensure qualified practitioners can work in Florida and that residents have access to health care. The role provides customer service by phone, email, and paper mail; updates and maintains licensing records; and carries out administrative work for the board office. The position requires the employee to be physically present in the office in Tallahassee. Experience in a health-related field or knowledge of relevant Florida statutes is helpful but not required.

Requirements

• Must be physically present in the office to perform job duties and responsibilities.
• Knowledge of Florida statutes and Board and Department rules governing licensing and regulation of professionals and facilities, and consumer protection.
• Knowledge of and proficiency with Microsoft Office software.
• Knowledge of and proficiency in using Windows-based computers.
• Ability to learn and use job-specific software, including LEIDS and AxiomPro, and office equipment such as phones, fax machines, scanners, and copiers.
• Ability to compile, organize, and analyze data.
• Ability to provide consultative assistance to others.
• Ability to plan, organize, and coordinate work activities on a pre-approved work schedule.
• Ability to communicate effectively and establish and maintain effective working relationships.
• Ability to de-escalate incoming calls and present a personable office role.
• Ability to learn and communicate effectively in English, orally and in writing.
• Successful completion of required security background checks and any applicable drug screening.

Nice To Haves

• Knowledge or experience in a health-related field.
• Knowledge of relevant Florida statutes.

Responsibilities

• Independently answer incoming calls and provide the public with information and guidance about licensure, renewals, and application status.
• Escalate calls to management and distribute messages as needed.
• Use LEIDS, Axiom, and related systems to update applicant and licensure information, conduct research, and verify confidential information.
• Provide customers with general licensing status and requirements, continuing education requirements, and fee information by email and paper mail.
• Process incoming mail received by the Board office and ensure it is delivered promptly to the appropriate Board staff.
• Review records in LEIDS, the Customer Functional Database, related software, online systems and websites, and applicable statutes and rules to respond to customer inquiries.
• Review documentation submitted by licensees and accurately update LEIDS and related systems to maintain current and accurate records.
• Provide written verification to licensees when an authorized change has been completed, while maintaining confidentiality.
• Recommend changes to office policies and procedures to the Program Operations Administrator and assist with developing and implementing them.
• Perform other administrative tasks as needed.

Benefits

• Annual and sick leave.
• Nine paid holidays and one personal holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and supplemental insurance.
• Retirement plan options with employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed