REGULATORY PROGRAM ADMINISTRATOR - SES - 64082283
About The Position
The Regulatory Program Administrator performs complex professional and regulatory work for the Boards of Osteopathic Medicine, Speech-Language Pathology and Audiology, Massage Therapy, and Acupuncture, and the Council of Licensed Midwifery. The role independently evaluates qualifications for licensure, certification, and registration under applicable Florida statutes and rules, obtains supplemental information, and exercises judgment and initiative to complete assignments. Work is supervised by the Program Operations Administrator and reviewed periodically for accuracy and completion. The incumbent is the subject matter expert for massage therapist applications and a primary processor of massage therapist applications by examination, endorsement, military, and reactivation. The position processes applications and correspondence, handles supporting documents and related administrative tasks, responds to public inquiries, updates licensing records, prepares application files for Board or committee review, and audits application reports for required follow-up. The incumbent also serves as a process expert for support and massage licensing activities, helps train staff, supports phone coverage, maintains training materials, and identifies process improvements and training opportunities. This is a fully on-site position in Tallahassee, Florida. Employees work at the Tallahassee office five days per week, with no regular telework or remote option. Incumbents may be required to perform emergency duty before, during, or beyond normal work hours or days.
Requirements
- Ability to compile, organize, and analyze data.
- Ability to investigate, analyze, and resolve complaints.
- Ability to understand and apply Florida statutes, rules, policies, and procedures related to professional licensing, regulation, and consumer protection.
- Ability to provide consultative assistance to others.
- Ability to plan, organize, and coordinate work activities.
- Ability to communicate effectively.
- Ability to establish and maintain effective working relationships with others.
- Ability to use Microsoft Office, including Word, Excel, and Outlook.
- Must be physically present in the office to effectively perform job duties and responsibilities.
- Ability to learn and communicate effectively in English, orally and in writing.
Responsibilities
- Independently evaluate applicant qualifications for licensure, certification, or registration under applicable statutes and rules, and obtain supplemental information as needed.
- Serve as the subject matter expert for massage therapist applications and primarily process applications by examination, endorsement, military, and reactivation.
- Process applications in the LEIDS licensing database or CEBroker continuing education database, and issue correspondence about deficiencies or approved licensure.
- Process supplemental documentation, prepare documents for scanning, and prepare refund forms.
- Process graduate lists from Florida Board-approved massage schools and update application files accordingly.
- Analyze administrative problems involving application deficiencies and qualifications, and recommend solutions.
- Respond by telephone, email, and in writing to public inquiries, explain regulatory and licensing processes, provide application status and submission guidance, and refer customers to other departments or agencies when appropriate.
- Update licensing database applications after review by other sections or units.
- Prepare application files and supporting documentation for Board chairs, committees, Boards, or Councils when appropriate.
- Update licensing database records for licenses issued with conditions.
- Review application-processing reports and audit applications to determine required actions under applicable statutes and rules.
- Review massage therapist applications on the Initial Applications to Expire Report and update licensing database statuses when retention requirements have been met.
- Create and maintain training materials, including desk guides and quick references, in coordination with management and the administrative assistant.
- Assist with training new and current employees on standard procedures and day-to-day tasks.
- Assist with support-section phone scheduling and coverage.
- Monitor processes and workload through existing reports, distribute the Initial Application Processing report daily, and recommend process improvements or training opportunities to management.
- Provide leadership, guidance, and resources for support-section and massage-licensing processes as directed by management.
Benefits
- Annual and sick leave
- Nine paid holidays and one personal holiday each year
- State Group Insurance coverage options, including health, life, dental, vision, and supplemental insurance
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
