Regulatory Operations Lead

Via•New York, NY

5d•$130,000 - $165,000•Hybrid

About The Position

Via is using technology to transform transportation around the world, with the goals of improving daily commutes and reducing humanity’s environmental footprint. The Regulatory Operations Lead will manage complex compliance and operational programs that support Via’s transit partnerships. This role oversees end-to-end regulatory operations, ensures adherence to public transit rules and safety standards, integrates AI-driven operational tools, and advances strategic cross-functional execution. The position is based in New York City and requires working from the office three times per week.

Requirements

At least 6 years of experience as an operations manager.
Bachelor’s degree.
Strong project and program management skills, including building systems to calendar, monitor, and track complex cross-functional dependencies.
Ability to conduct complex operational analyses and communicate key insights to varied stakeholders.
Ability to manage multiple tasks, take ownership, and work independently.
Ability to collaborate across legal, policy, and operations teams and generate buy-in.
Detail-oriented, action-oriented execution and ability to operate autonomously while maintaining rigorous standards.

Nice To Haves

Prior compliance experience.
Salesforce experience.

Responsibilities

Manage compliance with federal, state, and local transit regulations, accessibility mandates such as the ADA, and contractual public transit requirements such as FTA requirements.
Integrate AI tools, automated reporting pipelines, and predictive risk detection into operational compliance, replacing legacy transit paperwork with scalable AI solutions.
Build analytical infrastructure to monitor service-level agreements, conduct strategic audits, and maintain operational audit-readiness across U.S. markets.
Build and manage structured systems and visual tracking workflows for compliance dependencies, timelines, and execution priorities.
Collaborate with Legal, Expansion, and Market Operations teams to integrate regulatory requirements into daily operations and organizational workflows.