Regulatory Operations Lead

Via•New York City, NY

4d•Hybrid

About The Position

Via is seeking a Regulatory Operations Lead to oversee complex compliance and operational programs supporting its transit partnerships. The role is based in New York City and requires working from the office three days per week. The Lead manages end-to-end regulatory operations, ensures adherence to public transit rules and safety standards, integrates AI-driven operational tools, and drives cross-functional execution. The role includes managing compliance with federal, state, and local transit regulations, accessibility mandates such as the ADA, and contractual public transit requirements such as FTA requirements. It also modernizes compliance operations through AI tools, automated reporting pipelines, and predictive risk detection; develops analytical infrastructure to monitor service-level agreements and conduct audits; and builds structured systems and visual workflows to track dependencies, timelines, and priorities. The Lead partners with Legal, Expansion, and Market Operations teams to integrate regulatory requirements into daily operations and organizational workflows.

Requirements

At least 6 years of operations management experience.
Bachelor’s degree.
Strong project and program management skills, including building systems to calendar, monitor, and track complex cross-functional dependencies.
Ability to conduct complex operational analyses and distill key insights for different stakeholders.
Ability to manage multiple tasks and take ownership independently in a fast-paced environment.
Strong collaboration and communication skills, including the ability to generate buy-in across legal, policy, and operations teams.
Detail-oriented, action-oriented execution and ability to maintain rigorous standards while working autonomously.

Nice To Haves

Prior compliance experience.
Salesforce experience.

Responsibilities

Manage and ensure compliance with federal, state, and local transit regulations, accessibility mandates, and contractual public transit requirements.
Integrate AI tooling, automated reporting pipelines, and predictive risk detection into operational compliance processes, replacing legacy paperwork with scalable solutions.
Build analytical infrastructure to monitor service-level agreements and conduct strategic audits.
Ensure operational audit-readiness across U.S. markets.
Build and manage structured systems and visual tracking workflows for compliance dependencies, timelines, and execution priorities.
Partner with Legal, Expansion, and Market Operations teams to integrate regulatory requirements into operational execution and organizational workflows.