Regulatory Operations Associate

Via•New York, NY

3h•$65,000 - $85,000•Hybrid

About The Position

Via is using technology to transform transportation around the world and reduce its environmental footprint. The Regulatory Operations Associate handles the day-to-day execution, tracking, and operational work needed to keep Via’s transit partnerships compliant. The role monitors operational workflows, maintains audit-ready documentation, coordinates filings, and supports the rollout of internal tools and automated reporting systems across partner deployments. The position is based in New York City and requires working from the office three times per week.

Requirements

1–3 years of professional experience in operations, compliance coordination, program administration, logistics, or a related task-focused operational role.
Bachelor’s degree.
Strong organizational and task-management skills, including accurately executing recurring workflows and maintaining structured trackers.
Meticulous attention to detail, including experience verifying datasets, maintaining clean records, and identifying discrepancies in operational data.
Clear, practical communication skills and the ability to coordinate across frontline operations, legal, and city teams to obtain required documentation.
Ability to learn and adopt new software platforms, spreadsheets, and internal workflow tools quickly.

Nice To Haves

Prior experience with Salesforce, Google Sheets or Excel, or compliance tracking software.

Responsibilities

Coordinate and submit recurring regulatory filings, vehicle permits, driver credential verifications, and operational reports required by local transit agencies, Federal Transit Administration standards, and accessibility mandates.
Maintain centralized documentation systems and compliance records, and conduct routine audits of service data to keep partner markets audit-ready.
Use internal operational tools, AI-assisted reporting workflows, and databases to extract compliance metrics, record discrepancies, and move manual paperwork into structured digital tracking.
Track day-to-day service-level agreements and incident reports, and flag non-compliance issues or operational bottlenecks to market operations managers.
Update and maintain project trackers, compliance calendars, and operational checklists to ensure milestones, renewals, and partner deliverables are completed on schedule.
Coordinate with local Fleet Coordinators, Dispatch, Legal, and Market Operations teams to gather evidence, verify operational facts, and resolve administrative compliance blockers.