Regulatory Operations Compliance Analyst

Fanatics•New York, NY

1d•$70,000 - $85,000

About The Position

As a Regulatory Operations Compliance Analyst you will join our Compliance team in a pivotal role that bridges Customer Operations with Enterprise Compliance to uphold customer facing regulatory requirements. This role requires a deeply curious, analytical, investigative mindset with a strong attention to detail and ability to communicate complex matters effectively. You will support both the customer and the business in highly sensitive & regulated areas such as Responsible Gaming, Complaints & Disputes, Federal & State Tax Requirements, KYC, and more, by researching, resolving, and responding to both internal and external customer escalations. You will work closely with business partners such as the Responsible Gaming team, State Compliance, Fraud, Payments, Customer Operations, and VIP, as a subject matter expert to prevent and/or mitigate customer facing risks.

Requirements

1+ year[s] of Compliance, Fraud, AML, Risk, or related experience within a highly regulated industry. Experience in a customer facing role for in-person or online Sportsbook and Casino is a plus
Ability to autonomously conduct in-depth investigations for complex and sensitive situations. Strong investigative skills and a natural proclivity to curiosity is required
Strong attention to detail is required
Ability to be flexible while ensuring accuracy in an ever-changing regulatory environment
Strong written and verbal communication skills, with the ability to explain complex compliance issues to diverse stakeholders
Ability to exercise discretion and maintain confidentiality of information
Ability to multi-task and meet deadlines
Self starter with the ability to work well both independently and as part of a collaborative team
Proficiency in tools such as the G-Suite, Salesforce, KYC & geolocation tooling, Tableau, Sigma, Snowflake, etc.
Comfortable with use of Generative AI
Ability to obtain and maintain licensing in multiple jurisdictions

Responsibilities

Act as the front line and subject matter expert for all customer facing regulatory requirements and communication
Communicate directly with customers via email for both inbound and outbound escalations
Perform in depth account reviews to uphold both proactive and reactive Responsible Gaming customer escalations
Monitor, analyze, and respond to customer complaints across multiple channels both internally and externally
Document actions and information found throughout investigations to develop and maintain account files
Work cross functionally with internal and external partners to resolve complex customer compliance issues
Collaborate with leadership to identify and suggest process optimization opportunities for the day-to-day operation
Uphold daily, weekly, and monthly reporting for both internal and external partners