REGULATORY CONSULTANT - 64007500

State of Florida • Tallahassee, FL

1d • $38,264 - $39,264 • Onsite

About The Position

This position is a Regulatory Consultant within the Consumer Services Unit. This position is part of a team that is the central processing point for all incoming and outgoing correspondence, complaints, and investigations involving possible regulatory violations by health care practitioners.

Requirements

• Ability to type; proficient use of MS Word, Excel, PowerPoint and Outlook; knowledge of MQA database (enforcement and licensure); Ability to make independent decisions; ability to maintain confidentiality; ability to organize workload; ability to prioritize.
• Ability to provide quality customer service, ability to plan, organize, and coordinate work assignments independently with little or no supervision.
• Ability to establish and maintain effective working relationships with other employees and the public.
• Ability to communicate verbally and in writing; ability to prioritize and meet deadlines.
• Knowledge of techniques of researching, gathering, and maintaining data.
• Two (2) years of administrative experience to include computer software, data entry and document preparation.
• College education can substitute for the required experience on a year-for-year basis.
• Must have a valid driver's license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.
• Must be physically present in the office to effectively perform job duties and responsibilities.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Nice To Haves

• High School Diploma or Equivalent

Responsibilities

• Responds to consumers via telephone regarding complaints and investigations against health care practitioners.
• Receives, scans, and performs quality control check, and uploads all complaints into the imaging database.
• Processes all incoming correspondence in licensure and enforcement database and codes appropriately.
• Performs all other duties as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree