Regulatory Compliance Supervisor

State of Montana•Helena, MT

6d•Onsite

About The Position

The Public Service Commission seeks a Regulatory Compliance Supervisor to lead the agency’s regulatory compliance activities and functions. This position provides primary support and coordination for the consumer assistance, telecommunications, transportation, and water and sewer programs. It also includes direct supervision of 2 full-time and 3 part-time staff. This role offers a unique opportunity to work with an innovative state agency. The successful candidate will join our team of highly motivated staff who find the work to be interesting, meaningful, and critical to our agency’s goal of serving the citizens of Montana extraordinarily well. Together we strive to meet our agency's goal of providing extraordinary service to the citizens of Montana.

Requirements

Bachelor’s degree in business or a related field
Three years of directly related work experience
Two years of supervisory experience
Knowledge of supervisory principles, practices, and techniques
Excellent verbal and written communication skills
Excellent customer service and phone acumen
Microsoft Office Suite proficiency, including Excel, Word, Outlook, and PowerPoint
Flexibility, impartiality, and attention to detail
Strong organizational, analytical, investigative, and problem-solving abilities
Ability to quickly become highly proficient in the effective use of the Department’s electronic case management software platform
Ability to maintain positive attitude and function effectively even when dealing with strict deadlines, unexpected changes, upset customers, or other potentially stressful situations
Ability to provide effective team leadership
Ability to establish cooperative relationships and develop positive working relationships.

Nice To Haves

Other combinations of education or experience may be substituted.

Responsibilities

Performs management functions, including hiring, firing, performance management, discipline, work distribution, and employee development.
Directly supervises and mentors five staff positions including temporary staff as needed.
Handles elevated disputes between regulated companies and their customers.
Receives, records, assesses, and prepares reports of complaints or requests from consumers for assistance, including documenting findings and resolutions and communicating trends to the commission.
Implements commission-delegated authority to act on uncontested utility applications.
Reviews industry-specific agency regulations and statutes governing applications and presents recommendations to the commission.
Oversees and prepares reports and recommendations regarding disposition of dockets and matters of noncompliance.
Facilitates and processes public comments on commission proceedings as needed.
Contributes to consumer information, public relations, and education materials and disseminates content through social media, website, print, and other means.
Corresponds with representatives of regulated companies and federal representatives to obtain information and monitor industry trends and government policies.
Presents and participates on the website committee, and other committees as requested.
Assists with development of the commission’s annual report, performance report, and annual plan.