Regulatory Compliance Coordinator

Berkley•Lexington, KY

About The Position

The Regulatory Compliance Coordinator independently performs core regulatory compliance support services for the Standard and Alternative Market Segment Compliance Teams of W.R. Berkley Corporation. This role supports businesses with the timely and efficient completion of compliance processes, data calls, and documentation of compliance activities. The position involves assisting with the receipt and routing of consumer complaints and other regulatory inquiries, supporting operating units with research and development of responses, monitoring due dates for timely submission, reviewing responses for completeness and compliance, submitting to Corporate Compliance for final submission, and confirming completion of any necessary corrective actions by operating units. The coordinator will also support senior compliance analysts in fielding inquiries from regulators, determining the applicable Segment operating unit, and preparing responses or coordinating corrective actions. Additionally, the role handles data calls involving Standard and Alternative Segment companies, monitors bureau reporting websites and NCCI for edit/error reports and criticisms impacting workers’ compensation policies and unit statistical reporting, manages the receipt and payment of fines and assessment invoices, and handles claim criticisms or inquiries. The position also involves assisting with monitoring monthly Bridger status reports, managing the RRE recertification process, and routing service of process and similar mail for Standard and Alternative Segment companies.

Requirements

Knowledge of workers’ compensation requirements, regulations and reporting processes highly preferred.
Some insurance-related experience preferred.
Proficient use of Microsoft Word, Excel, Outlook, Teams, and SharePoint.
Ability to exercise sound professional judgment.
Detail-oriented, accurate, organized, able to work under time constraints, and self-motivated.
Strong analytical skills highly preferred.
Ability to effectively communicate with internal and external business partners.
Strong interpersonal communication skills and ability to successfully work with a variety of personality types to achieve desired results.
Ability to work with minimal supervision.

Nice To Haves

Insurance designations (ASLI, CPCU, etc.) or college-level coursework preferred.

Responsibilities

Assist with receipt and routing of consumer complaints and other regulatory inquiries.
Support operating units with research and development of responses.
Monitor due dates for timely submission of regulatory responses.
Review responses for completeness and compliance before submission.
Submit responses to Corporate Compliance for final submission.
Confirm completion of any necessary corrective actions by operating units.
Support senior compliance analyst in fielding inquiries from regulators.
Determine the applicable Segment operating unit for regulatory inquiries.
Prepare responses and/or coordinate corrective actions for regulatory inquiries.
Handle data calls involving Standard and Alternative Segment companies.
Maintain the data call schedule.
Issue data requests to operating units.
Aggregate and validate operating unit data for data calls.
Submit information to regulatory entities.
Resolve regulator inquiries related to data calls.
Monitor bureau reporting websites and NCCI for edit/error reports and criticisms impacting workers’ compensation policies and unit statistical reporting.
Disseminate reports and criticisms to applicable operating units.
Manage receipt and payment of fines and assessment invoices.
Receive claim criticisms or inquiries and determine the applicable operating unit.
Confirm corrective actions taken for claim criticisms or inquiries.
Pay applicable fine invoices.
Assist with monitoring monthly Bridger status reports to identify overdue alerts.
Investigate potential system issues or operating unit deficiencies.
Assist operating units with policyholder and claimant screening.
Escalate alerts from policyholder and claimant screening to Corporate Compliance when necessary.
Manage the RRE recertification process for Standard and Alternative Segment RREs.
Confirm that each RRE is still active.
Validate current contact information for RREs.
Submit executed recertification forms to CMS.
Receive and route service of process and similar mail for Standard and Alternative Segment companies.
Execute proxies on behalf of the Segment Compliance Officer.
Perform other related paper management tasks.
Perform other duties as assigned to support the Segment Compliance Team and the businesses it serves.