Regulatory Compliance Coordinator

Kuester Management Group, LLC•Chapel Hill, NC

About The Position

Regulatory Compliance Coordinators should have the ability to interpret Association governing documents and provide guidance to residents on community requirements. The successful candidate will exemplify advanced interpersonal skills which will allow them to provide exceptional customer service. In order to be effective in this role a candidate should be a critical thinker with strong problem-solving skills. Exemplary follow-through and time management are crucial for success. This person should be able to successfully oversee and ensure the overall preservation of the community’s aesthetics through equitable enforcement of the Associations Covenants, Conditions and Restrictions.

Requirements

Excellent organizational & time management skills
Excellent verbal and written communication skills
Strong critical thinking & problem-solving skills
Microsoft Office skills required (Outlook, Word, Excel, etc.)
Strong PC skills
Team focused mentality
High School Diploma required

Nice To Haves

1 to 2 years of administrative assistance and/or project management experience preferred
1 to 2 years HOA experience preferred

Responsibilities

Oversight and Management of Community Code Enforcement.
Complete regular drive-thru inspections of community to determine homeowner compliance with Association’s governing documents.
Assist homeowners with compliance questions, concerns and inquiries.
Ensure community code enforcement is completed in a fair consistent manner as outlined within the community compliance resolution. Including the coordination of owner hearings and fine allocation as determined necessary.
Manage the Association Architectural Modification Process
Receive architectural applications from owners and review to ensure required information has been provided.
Assist owner with questions related to the architectural process, including guideline interpretation.
Issue formal decision notifications after the applications have been approved and or denied by assigned community representatives.
Monitor approved exterior modification requests to ensure work is completed to the specifications outlined in the application.
Regulate Community Encroachment Requirements.
Work with homeowners to answer questions related to Association’s encroachment regulations and/or resolve noted violations.
Completion of Miscellaneous Administrative Tasks
Assist with administrative support tasks as needed.
Attend board meetings & annual meetings as needed.
Engage with and provide high quality customer service to homeowners in person, via email, and over the phone