Regular Collections Clerk I

Old Dominion Freight Line•Thomasville, NC

About The Position

The Regular Collections Clerk I resolves issues preventing payment from customers, customers’ logistics agents, pay agents, brokers, or freight forwarders, and coordinates the collection of funds. The role manages assigned past-due accounts, communicates with customers to resolve invoice disputes, documents actions, follows up on corrections with internal departments, and supports accurate cash application and collection activity. This is a full-time role with a Monday-through-Friday morning shift. Workdays and shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office, especially Excel.
Proficiency with 10-key skill.
Strong typing skills; 50 words per minute preferred.
Strong interpersonal and telephone skills.

Nice To Haves

Prior collections experience.

Responsibilities

Manage a predetermined queue of accounts.
Communicate regularly and promptly with assigned accounts.
Oversee a large number of past-due accounts with varying balances.
Provide excellent customer service to all accounts.
Record all actions taken on accounts in electronic notes.
Contact customers by telephone or email to resolve disputes involving past-due invoices.
Follow up with Audit to ensure identified errors are corrected promptly.
Review check applications and refunds for correct cash application.
Follow up with Revenue Control to ensure cash application corrections are completed.
Communicate special customer needs to other departments and follow up on task completion.
Prepare spreadsheets or other customized documents to help customers facilitate payment collection.
Send aging reports, documents, invoice recaps, and related information to customers.
Coordinate collection efforts with NAE after disputes and errors have been resolved.
Review statements and daily shipment status reports for accuracy.
Recommend credit removal for nonpayment or slow payment.
Process credit card payments.

Benefits

Health benefits, including a zero-premium medical plan for employee-only coverage.
Vision and dental coverage.
Short-term and long-term disability coverage.
Flexible spending accounts.
401(k) retirement plan with company match and an additional annual discretionary match opportunity.
Life insurance.
Wellness program.
Tuition reimbursement for drivers and technicians.
Training and growth opportunities.
Opportunities to advance through the promote-from-within philosophy.
National career opportunities at the company's 260+ service centers.