Clerk I - Collections - 1

Brazos County•Bryan, KY

7d•$15 - $19

About The Position

The Clerk I - Collections position ensures collection of court costs, fines, and attorney fees ordered by the courts. The clerk works with personnel throughout the judicial system to facilitate timely collection and maintain accurate records in accordance with departmental procedures, regulations, laws, and statutes. This is a non-supervisory position involving independent judgment and public-facing clerical work, including payment processing, account follow-up, cash reconciliation, and database maintenance. The position may also perform duties in court to testify about collections payment plans and monitor court-ordered community service performed in lieu of payment.

Requirements

High school diploma.
Excellent knowledge of business English, office practices and procedures, departmental rules and regulations, and basic computer information.
Ability to understand and carry out oral and written instructions.
Ability to maintain established records and files and manage multiple priorities.
Ability to work effectively with the public, respond to questions or problems, and remain composed with difficult people.
Ability to establish and maintain effective working relationships with coworkers and officials in other departments.
Ability to work as a team player and communicate effectively orally and in writing.
Accurate typing skills.
Ability to perform the physical demands described, including sitting, using hands, reaching, bending and kneeling, standing and walking, and frequently lifting or moving objects weighing up to 20 pounds.
Ability to meet the stated vision requirements, including close and distance vision and adjusting focus.

Nice To Haves

Some college experience.
Courses in computers and typing.
Two or more years of previous public-facing and office experience.
Two or more years of collection experience.
Experience with Microsoft Word, cash handling, and balancing collected money.

Responsibilities

Implement departmental policies and procedures.
Serve the public and perform clerical and filing duties in accordance with applicable laws and departmental policies and procedures.
Maintain regular and punctual attendance.
Process payments received by the Collections Department and balance the intake of monies for Justice of the Peace, County, and District Courts.
Greet the public at the front counter, assist with payments, and set up collection accounts.
Ensure defendants complete applications in their entirety; evaluate applications for the Justice of the Peace courts of Brazos County.
Interview defendants and establish payment agreements; follow up with and monitor defendants on payment plans.
Initiate due diligence on past-due accounts; process required postcards and last-chance letters and make past-due telephone calls.
Maintain department database records, including entering court-assessed fees, initiating no-show letters, updating contact information, and processing financial-system adjustments and address or telephone updates.
Perform daily cash reconciliation and balance personal drawers.
Communicate courteously with the public, courts, and others in person and by telephone.
Consult the Director or Assistant Director when problems arise to help determine an appropriate decision for a defendant.
Assist employees with incoming calls, answering questions, and directing callers to the appropriate personnel according to office procedures.
Assist the public and employees with records research and making copies.
Perform duties in court to testify on behalf of collections payment plans.
Monitor court-ordered community service hours performed in lieu of payments.
Process and enter traffic appeals for the County Clerk’s office for collection of court costs, special expenses, and fines.
Perform all duties using the new Collections computer system and complete other duties assigned within the general scope and ability level of the job.