Registration Team Coordinator

Singing River Health System•Pascagoula, MS

6d•Onsite

About The Position

The Patient Access Services Registration Team Coordinator provides guidance and leadership to the team members in his/her assigned area regarding the day-to-day operations of revenue cycle front-end elements, including, but not limited to: appointment scheduling, insurance verification, authorization of services, registration, financial clearance, and cash collections. He/She, under the direction of the Manager, ensures that the department is staffed appropriately, work assignments are delineated and properly addressed, and service standards are upheld. The Registration Team Coordinator must have mastered the skills required of the Registration Specialist as he/she will actively engage in daily operations and he/she must be able to work alone with no supervision or guidance. He/She must remain fair and impartial in all dealings with Patient Access Services personnel, demonstrating courtesy and patience. He/She must demonstrate sound judgment in making decisions and handling crises. The Registration Team Coordinator must have above average communication skills, a pleasant voice, and clear speech. He/She must display a positive, respectful, and supportive attitude at all times, serve as a role model for others to follow, and actively encourage teamwork across the health system. The Registration Team Coordinator, at the direction of department leadership, proactively engages in the orientation and continuing education of the Registration Specialists.

Requirements

High school diploma or equivalent required.
A minimum of two (2) years’ experience in healthcare registration, scheduling, insurance verification, or comparable field required.
Must hold at least one of the following certifications at (or within the first year of) job start: Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA).
Must have de-escalation training completed by the end of position orientation (90 days).
Must demonstrate keen mental faculties/assessment and decision making abilities.
Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
Must demonstrate strong written and verbal communication skills.
Must possess emotional stability conducive to dealing with high stress levels.
Must demonstrate ability to work under pressure and meet deadlines.
Attention to detail and the ability to multi-task in complex situations is required.
Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.
Must possess superior customer service skills and professional etiquette.
Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
Must demonstrate a basic understanding of medical terminology as it relates to patient registration.
Must be able to understand all insurance matters regarding policy benefits, authorization requirements, insurance verification, and contractual allowances.
Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.
Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound.
Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
Must be able to be active for extended periods of time without experiencing undue fatigue.
Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Nice To Haves

College courses in healthcare, business, or finance preferred.
Must complete continuing education to recertify every two years as required by the certifying entity for certifications.
Job requires traveling throughout the service area with the employee providing his/her own transportation.

Responsibilities

Provides guidance and leadership to team members regarding day-to-day operations of revenue cycle front-end elements.
Ensures appropriate staffing, work assignment delineation, and upholding of service standards.
Actively engages in daily operations and works independently.
Remains fair and impartial in dealings with personnel, demonstrating courtesy and patience.
Demonstrates sound judgment in decision-making and handling crises.
Displays a positive, respectful, and supportive attitude, serving as a role model.
Actively encourages teamwork across the health system.
Proactively engages in the orientation and continuing education of Registration Specialists.