Registration Coordinator

Mass General Brigham•Newton, MA

1d•$20 - $28•Onsite

About The Position

Under the direction of the Patient Access Manager and Leadership, Registration Coordinators perform a variety of patient access services. Registration Coordinators provide exemplary customer service to all patients and are located at the Concierge/Information Desk, Emergency Registration, Henderson Registration, Main Lobby, Maternity Registration and Outpatient Service Centers. (Patient call Center, Lab/Imaging Services, Natick and Wellesley) Registration Coordinators are accountable and responsible for creating and/or updating a medical record after searching the Master Patient Index (MPI). They obtain demographic information, insurance policy numbers, and subscriber information from patients, in person, over the telephone, or via the web. Registration Coordinators are accountable and responsible for insurance eligibility verification, completion of all required forms, scanning documents, and co-pay collection.

Requirements

High school diploma required
Typing skills of at least 25 WPM
Strong customer service skills required
Demonstrated ability to perform in a team-oriented environment.

Nice To Haves

some college preferred
Medical terminology preferred

Responsibilities

Demonstrates and provides exemplary customer service that is friendly, helpful, and reduces anxiety to all patients, peers, physicians, NWH departments, and Patient Access Leadership Team.
Obtains accurate demographic and insurance information on every patient. Obtains signatures on all required forms for consent and/or release of information.
Complies and stays current with established hospital and departmental policies, procedures, and objectives including all patient identification, assigned area of work, safety, emergency preparedness, and infection control protocols.
Admitting: responsible for bed assignment, beeper management, admitting, escorting patients to floor, and communicating with Nurses, Unit Staff, and physician offices. Ensures the accurate and timely completion of all paperwork relating to deaths, death certificates, autopsies, and organ bank. Works on workques.
Maternity: Registers patients for Antenatal, Observation, or Inpatient. updates newborn accounts, filling, enters pre-in accounts, and creates folders. Works on workques.
Emergency: register all patients – ensure all ambulance and Registration Specific Infection Control protocols are followed. Monitor IBEX for prompt registration. Works on workques.
Patient call center: Answers incoming calls in a timely fashion, verifies appointments, confirms registration and billing information. Works on workques and web registrations.
Henderson: Registers all surgical patients, provides appropriate instructions, secures valuables, utilizes Tracking system, and assists families. Calls and creates accounts for all upcoming surgical patients. Works on workques.
Concierge Desk: provides excellent customer service. Maintains wheelchairs. Ensures lobby, concierge, brochure rack, vendor log, distribution log, Concierge binder, and physician listings are up to date. Answers telephone and assigns lobby patients to a registrar. Maintains a safe and clean work area. Alerts appropriate Patient Access Leader for help and supplies. Works on workques
Outpatient Service Center: checks patients in, acts as unit receptionist; directs and assists all persons arriving in the area. Responsible for the accurate recording and submission of billable OR supplies used during OR procedures. Works on workques
Notifies appropriate Patient Access Leader of systems and training issues and opportunities.