Registration & Student Services Coordinator

Chatham University•Pittsburgh, PA

2d•Onsite

About The Position

Chatham University is seeking a detail-oriented Registration & Student Services Coordinator to join the Registrar’s Office. The Registration & Student Services Coordinator manages student-facing registrar functions, including course registration, communication, and academic services. This role serves as the primary point of contact for students and faculty, ensuring a seamless and supportive experience while overseeing the Registrar’s operational calendar and key academic timelines. This position may require extended hours during peak registration or graduation periods.

Requirements

Bachelor’s degree in education administration, business, or related field.
1–3 years of administrative or office coordination experience.
Proficiency in Microsoft Office and student information systems.
Customer service mindset!
Attention to detail and accuracy.
Ability to handle confidential information responsibly.
Problem-solving and critical thinking skills.
Ability to work independently and as part of a team.
Time management and ability to meet deadlines in a fast-paced environment.

Responsibilities

Manage course registration processes, including adds/drops, withdrawals, overrides, grade changes, and program declarations.
Identify and resolve registration, records, and scheduling issues in collaboration with Records and Compliance Coordinator.
Document, and maintain office procedures, workflows, and training materials
Manage the Registrar’s operational calendar, including registration periods, deadlines, exams, graduation, and curriculum implementation timelines.
Provide front-line customer service in person and electronically.
Respond to inquiries regarding academic policies, registration, transcripts, and procedures.
Support processing transcript requests and enrollment verifications during high-volume periods.
Partner with the Records & Compliance Coordinator to ensure data accuracy and policy adherence.
Assist with continuous improvement of student-facing processes and communications.
Provide secondary support for record-related processes during peak periods.
Other duties as assigned.
Crosstrain to support records and compliance to ensure operational continuity.
Provide backup support during peak periods (scheduling, audits, and graduation).