Reg Spec - Dental

WVU Medicine•Aurora, CO

2d•Onsite

About The Position

Greets and receives patients into the School of Dentistry clinics and manages registration to support the financial viability of the WVU Dental Corporation. Conducts timely, courteous interviews with patients and/or relatives to obtain comprehensive registration information, and ensures compliance with state and federal regulations. Performs pre-registration, registration, and scheduling through in-person and telephone interactions, and coordinates information for patient admission, transfer, or discharge. The role requires knowledge of revenue cycle operations, third-party reimbursement, and medical and dental terminology, along with strong customer service and written and oral communication skills. The position collects and enters demographic, billing, and insurance information; prepares and explains registration documents; obtains signatures and scans insurance and identification cards; collects and balances payments; follows up on accounts; and schedules and manages patient appointments. It also conducts relevant accident, workers’ compensation, and Medicare secondary payer screenings, maintains registration accuracy, protects confidential information, and provides patients with information about insurance, billing, and payment procedures. This is a 40-hour-per-week position in a high-volume, fast-paced office and outpatient clinical environment. The role requires frequent movement and handling activities as well as the ability to sit for extended periods. A high school diploma or GED is required. One year of customer service experience is preferred.

Requirements

High school graduate or GED.
Excellent oral and written communication and customer service skills.
Minimum typing speed of 25 words per minute.
Ability to read and comprehend information and to read and write legibly in English.
Manual dexterity to operate office equipment.
Ability to meet the position’s physical demands, including frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping; ability to sit for extended periods; and visual acuity within the normal range.

Nice To Haves

One year of customer service experience.

Responsibilities

Obtain demographic, billing, and insurance information from patients, family members, or legal guardians and enter it into registration and billing systems.
Prepare standard consent forms, notices of privacy practices, and other registration paperwork for signature.
Secure and witness signatures and explain financial responsibility forms, consent to treat, assignment of benefits, releases of information, Medicare forms, and other necessary documents.
Obtain and scan patients’ insurance and medical cards and driver’s licenses into the registration system.
Collect applicable deposits, copayments, deductibles, and patient-liability payments; provide receipts and document payments in registration and billing systems.
Balance daily receipts and the cash drawer, and prepare and deliver deposit bags to the cashier’s office.
Follow up on accounts as indicated by system flags.
Use applicable computer software and equipment accurately for access processing.
Maintain a registration accuracy threshold of 98% as identified through audit processing.
Initiate auto accident liability coverage screenings, identify involved patients, obtain pertinent liability information, and document it in registration and billing systems.
Initiate workers’ compensation screenings, identify patients seeking treatment for work-related injuries, assist with paperwork, and document information in registration and billing systems.
Initiate Medicare Secondary Payer screenings, obtain required information, and document it in the registration and billing system.
Participate in educational programs to meet mandatory requirements and support job-related and personal growth.
Attend departmental meetings and/or document review of meeting minutes.
Direct patients who need financial assistance to the Dental Billing Office.
Schedule, cancel, reschedule, and confirm patient visits by phone, mail, and in person for providers across specialties; determine urgency when scheduling and answer patient questions.
Maintain confidentiality when interacting with patients, providers, families, coworkers, and the public regarding demographic, clinical, and financial information.
Adapt to department or hospital needs related to workload, planned changes, scheduling changes, and emergency callbacks, including weather or disaster events.
Provide patients with information concerning insurance, bill payment, and procedures.
Obtain commitments to pay from patients who do not qualify for public assistance or full charity write-off, and maintain current knowledge of major payor payment provisions.