Specialist-Registration I

IU Health • Avon, IN

5d • Onsite

About The Position

The Registration Specialist supports primary care operations by providing exceptional customer service and facilitating patient flow from arrival through departure. This role ensures accurate patient registration, scheduling, insurance verification, and communication while working closely with patients, providers, nursing staff, MAs, and clinic leadership.

Requirements

• High School Diploma or GED required
• Ability to learn and retain medical coding concepts (ICD-10, CPT preferred)
• Ability to interpret insurance information
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Nice To Haves

• Prior experience in a healthcare setting preferred
• Knowledge of medical terminology and clinical practices preferred

Responsibilities

• Greet and assist patients with check-in and check-out
• Schedule appointments and manage clinic workflows
• Work insurance and demographic queues to ensure accurate records
• Answer incoming calls and route patients and visitors appropriately
• Collect and validate patient demographic and insurance information
• Explain department policies, charges, and payment expectations
• Enter information accurately to support reimbursement and clinical outcomes
• Communicate effectively with patients, providers, nursing teams, MAs, and managers
• Support primary care clinic operations with professionalism and efficiency
• Requires the ability to take initiative and meet objectives
• Requires effective written and verbal communication skills.

Benefits

• IU Health–mandated computer-based training
• Position-specific training
• Hands-on, precepted training
• Skill check-offs
• Regular touchpoints with preceptor and manager
• Access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED