Specialist-Registration I

Indiana University Health System•Avon, OH

4d•Onsite

About The Position

The Registration Specialist supports primary care operations by providing exceptional customer service and facilitating patient flow from arrival through departure. This role ensures accurate patient registration, scheduling, insurance verification, and communication while working closely with patients, providers, nursing staff, MAs, and clinic leadership.

Requirements

High School Diploma or GED required
Ability to learn and retain medical coding concepts (ICD‑10, CPT preferred)
Ability to interpret insurance information
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Nice To Haves

Prior experience in a healthcare setting preferred
Knowledge of medical terminology and clinical practices preferred

Responsibilities

Greet and assist patients with check‑in and check‑out
Schedule appointments and manage clinic workflows
Work insurance and demographic queues to ensure accurate records
Answer incoming calls and route patients and visitors appropriately
Collect and validate patient demographic and insurance information
Explain department policies, charges, and payment expectations
Enter information accurately to support reimbursement and clinical outcomes
Communicate effectively with patients, providers, nursing teams, MAs, and managers
Support primary care clinic operations with professionalism and efficiency
Take initiative and meet objectives
Utilize effective written and verbal communication skills