Registration Specialist-Therapy Scheduler
About The Position
The Registration Specialist performs routine clerical duties associated with registering patients, gathering all necessary insurance and demographic information and obtains appropriate referrals or authorization for patient visits. This position works closely with the Physical Therapy department and Front Desk staff to ensure that customer service is first priority at check-in and that all daily tasks are completed in a timely and accurate manner. They must maintain current and up-to-date reference materials on insurance plans as provided.
Requirements
- High School Diploma or equivalent is required.
- Minimum 1 year experience in customer-facing service position.
- Medical office reception experience a plus.
- Working knowledge of Microsoft Office Suite or related software, scheduling and medical records software, and similar computer applications.
- Ability to quickly learn multi-line phone system.
- Core competencies in customer service, interpersonal skills, communication, teamwork, attendance/punctuality and confidentiality.
Nice To Haves
- Medical office reception experience a plus.
Responsibilities
- Greets and checks in visitors and/or vendors to the clinic according to established protocol and directs them to appropriate clinic locations.
- Ensures clinic is open on time according to the established checklist and adequately staffed for daily volume.
- Schedule appointments in accordance with therapist, physician and/or department requirements; coordinate with other departments as necessary.
- Receives and processes incoming calls for appointments; be able to handle multi-line telephone/extension numbers.
- Makes necessary calls to confirm, cancel, or reschedule appointments, as requested by therapists.
- Strives for excellent customer service by ensuring that patients and/or visitors to OCR are treated in a professional, courteous manner at all times.
- Monitors the lobby to ensure that patients are being accommodated.
- Keeps patients apprised of estimated waiting times.
- Offers assistance if patients or visitors encounter difficulties.
- Maintains up-to-date reference materials on insurance plans as provided by the manager.
- Researches insurance information provided by patient in order to clearly identify participation with OCR and referral requirements.
- Ensures that charts for new patients are created according to the guidelines established.
Benefits
- Medical, Dental, & Vision coverage
- Life and AD&D Insurance
- Retirement savings and profit-sharing plan participation
- Employee Assistance Program
- Paid Holidays & Paid Time Off
- Company-sponsored events
- Annual merit increases
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
