Registration & Scheduler

HonorHealth•Tempe, AZ

6d•Onsite

About The Position

Acts as the first point of contact for all customers, organizing and facilitating clerical administrative duties of the department. Performs a variety of cross-functional clerical and patient support duties including telephone, registration, scheduling, and data entry related to the department. Responsible for patient chart maintenance and communication with physicians' offices as needed. Duties may vary depending on departmental needs.

Requirements

High School Diploma or GED - Required
Fingerprint Clearance Card - State (or application within seven working days for Pediatric Behavioral Health Sites ONLY) - Required

Nice To Haves

1 year in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
2 years in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience.
Basic Cardiac Life Support (BCLS) - Certificate - Preferred

Responsibilities

Contacts/greets and communicates with customers.
Answers telephone calls and responds to voice mail messages, directing information to the appropriate individual.
Orients patients to the department with directions and instructions.
Performs imaging support duties such as receiving and transferring calls, generating reports, retrieving images from PACS, assisting in maintaining patient workflow, maintaining records, and ensuring dissemination of files.
Ensures patients are appropriately prepared for their exam and transports patients when necessary.
Assists Supervisor, Radiologist, and/or Technologists within the scope of the position as directed.
Performs a variety of scheduling duties for procedures, including initial and follow-up appointments.
Tracks no-shows, documents in the appropriate system, and communicates with physicians if applicable.
Provides schedules in a directed format to staff as needed.
Performs a variety of registration duties, including providing initial registration information, creating/choosing appropriate electronic records, gathering signatures, coordinating medical authorization/referral, and handling financial responsibility.
Completes daily data entry and scanning of patient registration information.
Obtains authorization from insurance companies as applicable.
Collects co-pays and payments required for procedures.
Completes and submits daily deposits and/or billing as applicable.
Completes patient chart process in accordance with HIPAA, maintaining appropriate information.
Communicates with applicable insurance carriers and hospital billing for authorization updates.
Ensures appropriate chart information is forwarded to medical records as applicable.
Communicates with Workman’s Compensation and hospital billing for authorization updates and billing.
Views email daily and provides supervisor with appropriate information and memorandums.
Maintains inventory of office supplies/forms and places orders as required.
Performs other duties as assigned.