Registration & Scheduler

Sutter Health•Palo Alto, CA

1d•$29 - $36•Hybrid

About The Position

Performs general registration duties by interviewing patients or their representatives. Enters accurate information onto appropriate forms and computer system. Collects appropriate co-payments, and obtains signatures. May escort patients to destination if required. Maintains scheduling for department and/or specialized procedures. Coordinates services with physicians' offices, and other related departments, verifying room and equipment availability if necessary. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. The schedule varies, with shifts typically running from 6:00 AM–3:00 PM, 8:00 AM–5:00 PM, or 12:00 PM–9:00 PM. This role also supports the Los Altos & Ravenswood locations.

Requirements

HS Diploma or General Education Diploma (GED)
1 year of recent relevant experience.
Knowledge of medical terminology including a variety of diagnostic tests, surgeries, consultations and procedures.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

Responsibilities

Performs general registration duties by interviewing patients or their representatives.
Enters accurate information onto appropriate forms and computer system.
Collects appropriate co-payments, and obtains signatures.
May escort patients to destination if required.
Maintains scheduling for department and/or specialized procedures.
Coordinates services with physicians' offices, and other related departments, verifying room and equipment availability if necessary.
Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication.
Ensures the privacy of each patient’s PHI.
Builds collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.