Registration & Reservation Supervisor
About The Position
At Mission Bay RV Resort, we pride ourselves on delivering exceptional guest experiences in a dynamic, hospitality-driven environment. We are looking for a Reservations & Registration Supervisor to help lead our front-line team and ensure smooth daily operations of our reservations office. If you are detail-oriented, guest-focused, and ready to step into a leadership role, we invite you to apply. The Reservations & Registration Supervisor plays a key role in both hands-on operations and team leadership. This individual will perform the duties of a Reservations/Registration Agent while also overseeing the department in the absence of the Manager. You will ensure exceptional service delivery, support team performance, and maintain efficient reservation processes and systems.
Requirements
- Previous experience in hospitality, reservations, or front desk operations
- Working knowledge of reservation systems (Newbook or similar) and phone systems (Elevate or similar)
- Strong customer service and conflict resolution skills
- Excellent communication, organizational, and multitasking abilities
- Solid cash-handling and basic math skills
- Intermediate Microsoft 365 proficiency
- Professional, dependable, and team-oriented approach
- Ability to multitask in a fast-paced environment with fluctuating workloads
- Prolonged periods of sitting, standing, and computer use
- Ability to accurately type while engaging with guests
- Must be able to lift up to 30 lbs
Nice To Haves
- Supervisory experience preferred
Responsibilities
- Oversee daily operations of the Reservations/Registration department
- Support scheduling and ensure appropriate staffing coverage
- Monitor team performance, attendance, and adherence to procedures
- Provide coaching, training support, and performance feedback (in partnership with the Manager)
- Respond promptly and professionally to guest inquiries and complaints
- Resolve issues in real time whenever possible; escalate complex matters as needed
- Deliver friendly, courteous, and service-oriented interactions at all times
- Process reservations accurately and efficiently
- Respond to reservation emails in a timely manner
- Promote additional services and amenities (rentals, merchandise, fees)
- Ensure all guest accounts and folios are balanced and complete
- Follow proper cash handling, banking, and reconciliation procedures
- Assist in resolving discrepancies and reporting over/shorts
- Maintain organized reservation records, including extended stay and group bookings
- Ensure systems (Newbook, Elevate, etc.) are functioning properly and report issues
- Maintain a clean, organized, and fully stocked office environment
- Enforce company policies, procedures, and resort rules
- Collaborate with other departments to resolve operational needs
Benefits
- Collaborative and supportive work environment
- Opportunity to grow your hospitality leadership skills
- Direct impact on guest satisfaction and team success
- Beautiful waterfront location in Mission Bay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
