About The Position

Under the direction of the Department Director, Manager, Coordinator, or Lead, the Registration Representative processes pre-admits, inpatients, ancillary patients, and emergency room registrations accurately, courteously, professionally, and in a timely manner, following hospital and department policies and procedures. The role verifies insurance eligibility and benefits, obtains authorizations, determines and requests patients’ financial responsibility, and documents it accurately. The position involves light to medium work, including pushing wheelchairs.

Requirements

  • Excellent customer service skills.
  • Computer skills for data entry.
  • Ability to perform light to medium work, including pushing wheelchairs.

Nice To Haves

  • High school education or equivalent preferred.
  • Some college or technical school preferred.
  • Knowledge of medical terminology preferred.
  • Insurance verification experience preferred.
  • Bilingual ability preferred.

Responsibilities

  • Process pre-admit, inpatient, ancillary patient, and emergency room registrations in accordance with hospital and department policies and procedures.
  • Verify insurance eligibility and benefits.
  • Obtain authorizations.
  • Determine and request patients’ financial responsibility.
  • Accurately document patients’ financial responsibility.
  • Provide courteous, professional, and timely service.
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