Registration Representative

UnitedHealth Group•Portland, ME

2d•$16 - $29•Onsite

About The Position

Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment. Our office is located at 175 Fore River Parkway, Portland, ME 04102.

Requirements

High School Diploma/GED
3+ years of customer service experience such as hospital, office setting, customer service setting, or phone support
1+ years of experience as a Medical Receptionist
Ability to work onsite at 175 Fore River Parkway, Portland, ME 04102
Ability to work Monday - Friday from 5:45am - 2:30pm
Ability to occasionally work weekends and on-call, per business need
Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu vaccination doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance.
Candidates must be able to perform all essential job functions with or without reasonable accommodation
Must be 18 years of age OR older

Nice To Haves

Experience with Microsoft Office products
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Experience in a Hospital Patient Registration Department, Physician office or any medical setting

Responsibilities

Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
Gathers necessary clinical information and processes referrals and pre-authorizes according to insurance plan requirements
Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
Training new staff utilizing training checklists
Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
Q&A day to day support
Registration quality checks
Census Audit