Registration Representative

UnitedHealth Group•Presque Isle, ME

2d•$16 - $29•Onsite

About The Position

The Registration Representative is often the first point of contact upon patient arrival and is required to have excellent customer service skills. This position will input patient information received in person or over the phone, to update the hospital system for patient demographic, insurance, financial obligation, or appointment related data for a variety of practice and hospital services. This position is a full-time role. Employees are required to work any variable schedule including the flexibility to work on a mixture of days, evenings, overnights, weekends, and rotating holidays supporting our 24/7 operations. Additional information will be provided during the interview process. It may be necessary, given the business need, to work occasional overtime. Our office is located at Northern Light AR Gould Hospital, 140 Academy St, Presque Isle, ME 04769.

Requirements

High School Diploma/GED
6+ months of experience in an office setting, customer service setting (over the phone OR face to face), phone support role or call center environment
Beginner level of proficiency with Windows applications
Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance.
Candidates must be able to perform all essential job functions with or without reasonable accommodation
Ability to work any variable full-time schedule including the flexibility to work a mixture of days, evenings, overnights, weekends, and rotating holidays supporting our 24/7 operations based on business need
Must be 18 years of age OR older

Nice To Haves

1+ years of registration experience in a hospital OR medical setting
Previous experience working for Northern Light Health
Understanding of medical terminology
Working knowledge of insurance policies and procedures and patient care settings

Responsibilities

Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
Obtains appropriate applications and forms, confirming signatures are on file, Photocopies / scans documents as needed
Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
Provides wayfinding instructions and assists with hospital information as requested
Coordinates patient admission needs, bed assignments, and tracking boards where applicable
Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and / or protocol when involved or observed
May perform other duties upon request