Registration Rep-La Crosse - .8 FTE

Mayo Clinic•La Crosse, WI

6d•Hybrid

About The Position

The position is primarily based at La Crosse with occasional coverage needs at Sparta as determined by the business scheduling needs of the department. The Registration Representative is responsible for the accurate check-in/admissions/registration of incoming patients in the hospital or ED setting. These activities may involve in-person, phone, or virtual registrations. This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts, obtaining patient signatures and providing required forms or letters, acting as an ambassador; assisting patients with self-registration, and the collection of indicated co-payments and/or share of cost. The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. May assist patients with hospital presumptive eligibility or Medicaid applications. In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Requirements

High School Diploma or GED
2+ years of relevant experience
Ability to read and communicate effectively
Basic computer/keyboarding skills
Intermediate mathematic competency
Good written and verbal communication skills
Knowledge of proper phone etiquette and phone handling skills
Good communication skills
Ability to interact on a professional level with individuals from diverse backgrounds
Maintain working knowledge of systems and processes related to patient registration and scheduling activities.

Nice To Haves

Experience in using an Epic RC/EMR system
Healthcare Financial Management Association (HFMA) Certification
Prior desk, appointment, or secretarial experience
Working knowledge of scheduling systems and procedures

Responsibilities

Accurate check-in/admissions/registration of incoming patients in the hospital or ED setting.
Verification of patient demographic information.
Collection of insurance data.
Identification and/or creation of appropriate accounts.
Obtaining patient signatures and providing required forms or letters.
Assisting patients with self-registration.
Collection of indicated co-payments and/or share of cost.
Ensure patient safety using positive patient identification protocols.
Obtain the appropriate consents as required.
Assist patients with hospital presumptive eligibility or Medicaid applications.
Adherence to quality assurance guidelines.
Meet established productivity standards.