Registration Rep-Hospital Admissions-.8 FTE

Mayo Clinic•Rochester, MN

1d•$25 - $34•Onsite

About The Position

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Requirements

High School Diploma or GED and 2+ years of relevant experience required
Ability to read and communicate effectively.
Basic computer/keyboarding skills, intermediate mathematic competency.
Good written and verbal communication skills.
Knowledge of proper phone etiquette and phone handling skills.
Position requires good communication skills.
Incumbents must have the ability to interact on a professional level with individuals from diverse backgrounds and maintain working knowledge of systems and processes related to patient registration and scheduling activities.
This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

Nice To Haves

Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred.
Experience in using an Epic RC/EMR system is preferred.
Healthcare Financial Management Association (HFMA) Certification Preferred.

Responsibilities

Given the nature of the Emergency Department, the role can be fast-paced and demanding, requiring quick thinking and the ability to pivot swiftly between tasks.
This position entails working on-site in Rochester, MN, within the Emergency Department.
The responsibilities involve a considerable degree of mobility, with team members actively moving through the Emergency Department, entering patient rooms to verify demographic information, insurance details, emergency contacts, primary care physician information, collecting ED copays, and gathering other pertinent data.
Additionally, our team is responsible for welcoming patients arriving by ambulance or helicopter, often during challenging moments in their healthcare journey.
The Registration Representative is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required.
In person registration requires the ability to physically walk to patients’ location throughout the emergency department and/or hospital.
This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.